Alex Stockman
·Founder, Pitch.fun

Builds show in AppStore Connect but won't in TestFlight - Apple support can't assist

Project Settings

Anyone else not having builds show up in TestFlight?

Be cautious when building a business with a FlutterFlow app. For months now, I've been encountering an issue where my builds successfully upload to TestFlight in App Store Connect but won't appear on the TestFlight app. I've been fighting with Apple support for months now and have lost all my customers, but they won't help because I'm using Flutterflow and can't provide them with the proper logs.

Anyone else experience this?

Here's apple support they said:

To further investigate the issue, our engineering team is requesting additional information below,

  • a screenshot of the Apple Account that is signed into TestFlight

  • Sysdiagnose log

You may obtain the log from here following the steps below:

1. Launch Safari - login https://developer.apple.com  with their developer account.

2. Navigate to https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios

3. Install the following profiles using the posted instructions:

• Sysdiagnose for iOS

• TestFlight for iOS

4. Reproduce the issue and retrieve the logs.

5. Attach the log to your email so that we may analyze it.

What have you tried so far?

Resubmitting builds, Apple support, etc.

Did you check FlutterFlow's Documentation for this topic?
No
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3 replies