To install and activate Sophos after purchase, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to or create your Sophos account on 1[833][631][3616]the official Sophos website, find your subscription or licence, download the installer for your device from 1[833][631][3616]your account, run it as administrator and sign in when the app asks. For home plans 1[833][631][3616]such as Sophos Home, you manage devices from the Sophos Home dashboard. For business products, setup 1[833][631][3616]runs through Sophos Central and is usually handled by an administrator. Product names, plans and menus 1[833][631][3616]vary by version and region, so follow your order email and the official Sophos site. 1[833][631][3616]Sophos setup is not finished when the installer closes. The first month matters too, because that's 1[833][631][3616]when you find out whether everything works and every device is covered. So this guide is 1[833][631][3616]a timeline. It tells you what to do on Day 0, Day 1, Day 7 and 1[833][631][3616]Day 30 Which Sophos Do You Have? You bought Where it's managed Who sets 1[833][631][3616]it up --------- Sophos Home consumer Sophos Home dashboard You Mobile security app App 1[833][631][3616]store and account You A business product endpoint, firewall and so on Sophos Central Usually 1[833][631][3616]an IT administrator If you're unsure, check the product name on your order email. 1[833][631][3616]This guide focuses on home and small-user setups, and business customers should follow their administrator's instructions. 1[833][631][3616]Day 0: Install and Activate Prepare Find your order email search "Sophos", "licence", "order", 1[833][631][3616]"receipt", including spam Note the email address you'll use for the account Uninstall other antivirus programs 1[833][631][3616]and restart Install pending system updates Free several GB of disk space Do 1 Open 1[833][631][3616]the official Sophos address typed yourself, or from your order email and sign in or create 1[833][631][3616]an account. Verify your email if asked. 2 Check that your subscription, device count and end 1[833][631][3616]date appear. 3 Choose Add device, Download or a similar option and pick your platform. 4 1[833][631][3616]Run the installer as administrator Windows or open the installer and approve the system extension and 1[833][631][3616]permissions macOS asks for Mac. 5 Sign in on the device if asked and wait for 1[833][631][3616]the first scan to start. End-of-day check The device appears in your Sophos dashboard Protection 1[833][631][3616]shows as on Definitions are updated Day 1: Verify 1 Restart the device and 1[833][631][3616]confirm the app starts by itself. 2 Open the dashboard and check that the device shows 1[833][631][3616]as protected. 3 Run a full scan overnight, or at a time the PC is idle. 1[833][631][3616]4 Check the web protection settings and decide what you want blocked. Day 7: Cover 1[833][631][3616]Everyone 1 Count your plan's device limit in your account. 2 Install on the remaining 1[833][631][3616]devices, repeating the Day 0 steps for each. 3 Remove any old or retired device from 1[833][631][3616]the dashboard to free a slot. 4 Check that protection on each device is current. 1[833][631][3616]Day 30: Review Look at the scan history for anything detected Review any blocked sites 1[833][631][3616]you want to allow Note your renewal date and whether auto-renewal is on Check whether you're 1[833][631][3616]still inside the refund window about 30 days is common, but check your terms If 1[833][631][3616]Something Goes Wrong Problem Likely cause Fix --------- Subscription not showing Signed in with 1[833][631][3616]a different email Try your other emails Installer won't run Corrupted download Download again; run 1[833][631][3616]as administrator Conflict message Another antivirus Uninstall it and restart Device not in the 1[833][631][3616]dashboard Not signed in or no internet Sign in again and check the connection Tamper 1[833][631][3616]protection blocks changes A protection feature Follow Sophos instructions for your product before changing settings 1[833][631][3616]Stuck partway A background conflict Wait ten minutes, restart, try a clean boot Clean 1[833][631][3616]boot: press Windows key + R, type msconfig, hide Microsoft services, disable the rest, restart, install, 1[833][631][3616]then undo the change. Know Your Renewal Check your account for the renewal date. 1[833][631][3616]If you don't want to renew, turn off auto-renewal where you bought it and save the 1[833][631][3616]proof. Scam warning: pop-ups or calls telling you to ring a number to "activate" Sophos, 1[833][631][3616]or asking for remote access, are scams. Activation only needs your account. Quick Answers 1[833][631][3616]Do I need a licence key? Usually your account holds the subscription, but some purchases include 1[833][631][3616]a code. Can I install on a phone too? If your plan includes it, yes, 1[833][631][3616]using the matching app. Who sets up a business plan? Usually your administrator, through Sophos 1[833][631][3616]Central. Thirty Days Done Install on Day 0, verify on Day 1, cover everyone 1[833][631][3616]on Day 7 and review on Day 30 Then Sophos is properly set up.