To cancel a ZoneAlarm subscription, OR_(+1)-833 ((631)) 3616(USA/CA) open the manage link in your order email, or sign in to your ZoneAlarm account, find the order and turn 1[833][631][3616]off automatic renewal. If you paid through Apple, Google Play or a retailer, cancel in that store instead. Your protection normally keeps running until the 1[833][631][3616]end of the paid term, and uninstalling ZoneAlarm never stops billing. A recent charge can often be refunded within about 30 days, so check your 1[833][631][3616]receipt for terms. ZoneAlarm is a firewall, so it makes sense to treat your billing the same way: with a rule set. A firewall 1[833][631][3616]works by rules that allow, block or log traffic. You'll write the same kind of rules for your subscription. Some things you ALLOW, such as 1[833][631][3616]the paid protection until its end date. Some you BLOCK, such as the next renewal. And some you LOG, such as your proof. Write the 1[833][631][3616]rules in order, and nothing unwanted gets through. The Rule Set Action Rule Purpose ------------ 1 LOG Record order, email and dates 1[833][631][3616]Know what you're managing 2 ROUTE Send the request to the right biller Reach the right authority 3 BLOCK Auto-renewal Stop the next 1[833][631][3616]charge 4 ALLOW Protection until the end date Use what you paid for 5 BLOCK Duplicate and hidden orders Close side doors 1[833][631][3616]6 LOG Confirmation and screenshots Prove it worked 7 ALERT Bank and calendar alerts Catch anything that slips through Rule 1: LOG 1[833][631][3616]the Facts Search every inbox for "ZoneAlarm", "Check Point", "order", "receipt" and "renewal", including spam. Then record: Product: Order number: 1[833][631][3616]Account email: Renews on: Amount: Biller: No receipt? Use your bank statement for the date and amount. Rule 1[833][631][3616]2: ROUTE to the Right Biller A request sent to the wrong place is dropped. Receipt says Route to ------ ZoneAlarm or 1[833][631][3616]its payment partner Order email link or ZoneAlarm account Apple Settings your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A 1[833][631][3616]retailer The retailer's account Your company Your administrator Only a bank line Ask your bank for merchant details Rule 3: BLOCK 1[833][631][3616]Auto-Renewal On the ZoneAlarm side 1 Click the manage link in the order email, or sign in to your account. 2 Open "Subscriptions", "Orders" 1[833][631][3616]or "Billing". 3 Select the plan. 4 Choose to turn off auto-renewal or cancel. 5 Decline any discount if you want to leave. 6 Confirm. 1[833][631][3616]On Apple. Select ZoneAlarm and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" "Manage". Apple purchases can't be canceled 1[833][631][3616]through a Windows browser, so use an Apple device or ask Apple Support to help. On Google Play. Select ZoneAlarm and tap "Cancel subscription". 1[833][631][3616]If the rule won't save. Contact ZoneAlarm support from the ZoneAlarm website with your name, order number and the last four digits of your 1[833][631][3616]card, and say: "Please turn off automatic renewal for my ZoneAlarm subscription and confirm in writing." Rule 4: ALLOW Your Protection Until the End 1[833][631][3616]Date Blocking the renewal is not the same as blocking the product. Leave ZoneAlarm running until the end date. Don't uninstall early, since 1[833][631][3616]that wastes paid days. Don't run a second firewall at the same time. Export any custom firewall settings you want to keep. Rule 5: 1[833][631][3616]BLOCK Side Doors A rule set is only as good as its coverage. Side door Check ------ A second ZoneAlarm order Search 1[833][631][3616]for another receipt Other Check Point products Each is billed separately A bundle Cancel the bundle too An old email address Check 1[833][631][3616]the addresses you've used A store subscription Check the Apple and Google lists A saved card Remove it after the end date, if 1[833][631][3616]you can Rule 6: LOG the Confirmation The page shows "Expires on date" or "Auto-renewal: Off" No next payment is listed You 1[833][631][3616]have a confirmation email You have a screenshot Your old renewal date is in your calendar If it still says "Renews on", re-apply Rule 1[833][631][3616]3, try a private window or use support. Rule 7: ALERT on Anything Unexpected Switch on bank alerts for small charges. Put "check 1[833][631][3616]statement" in your calendar on the old renewal date. Treat any message about a "renewal" that tells you to call a number as a scam. 1[833][631][3616]Never install remote-access software to get a refund. Managing Your Account Afterwards Task What to do ------ Contact email Keep it current 1[833][631][3616]until the end date Licence details Save them in case you return Marketing Use the unsubscribe link, since marketing is separate from billing 1[833][631][3616]Account deletion Ask support, after you cancel Replacement firewall Windows Firewall is built in and free Exception Handling: If You Were 1[833][631][3616]Charged 1 Make sure Rule 3 is applied. 2 Contact ZoneAlarm support or the store with your order number, account email, and the date 1[833][631][3616]and amount of the charge. 3 Ask for a refund. About 30 days is typical, and the sooner the better. 4 For Apple, use reportaproblem.apple.com. 1[833][631][3616]For Google Play, use your order history. 5 If no one responds, show your bank your receipt and cancellation proof. After the End Date 1[833][631][3616]Protection stops. Windows Security and Windows Firewall continue to work for free. Remove ZoneAlarm through "Settings Apps Installed apps" ZoneAlarm "Uninstall", then restart. 1[833][631][3616]Quick Answers Does uninstalling ZoneAlarm cancel the subscription? No. Only the account, store or seller does. Will protection stop right away? Not normally. 1[833][631][3616]It lasts until the end of the paid term. Do I need to cancel each ZoneAlarm product? Yes, if each has its own order. 1[833][631][3616]Can I turn renewal back on? Yes, from the same page before the term ends. Save the Rules Log the facts, route 1[833][631][3616]to the biller, block the renewal, allow the protection, close side doors, log the proof and set alerts. Seven rules, and nothing unwanted gets through. 1[833][631][3616]