To cancel a FixMeStick subscription, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your account on 1[833][631][3616]the FixMeStick website, open your subscription or license, and turn off 1[833][631][3616]automatic renewal or choose cancel. If you bought through a retailer 1[833][631][3616]or reseller, manage it there. If you can't find the option, 1[833][631][3616]contact FixMeStick support with your order number and ask them to 1[833][631][3616]stop renewal and confirm in writing. The physical stick is yours 1[833][631][3616]to keep, and cancelling affects the paid scanning and update service, 1[833][631][3616]not the USB device itself. Your subscription settings live online, not 1[833][631][3616]on the stick, and uninstalling or unplugging anything never stops billing. 1[833][631][3616]Check your receipt for current refund terms. FixMeStick confuses people 1[833][631][3616]because the settings are spread across several places. Some are on 1[833][631][3616]the stick, some are on the website, some are in your 1[833][631][3616]inbox and some are at your bank or retailer. This guide 1[833][631][3616]organizes everything by four homes. Every setting lives in exactly one 1[833][631][3616]home. Find the setting, visit its home and you'll know what 1[833][631][3616]to do. The Four Homes Home What lives there 1[833][631][3616]Can it stop billing? --------- 🏠 Home 1: The Stick 1[833][631][3616]Scan behaviour, what it does when plugged in No 🌐 1[833][631][3616]Home 2: Your Online Account Subscription, renewal, license, devices Yes 1[833][631][3616]📧 Home 3: Your Inbox Order emails, reminders, marketing Only as 1[833][631][3616]a link to Home 2 🏦 Home 4: Your Bank 1[833][631][3616]or Retailer Card, automatic payments, store orders Sometimes 🏠 1[833][631][3616]Home 1: The Stick The stick is a USB device 1[833][631][3616]that you plug in and boot to scan a computer. Its 1[833][631][3616]settings are about scanning, not about money. What lives here: 1[833][631][3616]How scans start when you boot from the stick What happens 1[833][631][3616]to files the scan finds Which computers you've used it on 1[833][631][3616]Can it cancel anything? No. Plugging in, unplugging, or formatting 1[833][631][3616]the stick doesn't stop renewal. It only changes how the scanner 1[833][631][3616]behaves. What to do: nothing for billing. If you plan 1[833][631][3616]to keep scanning with the stick after cancelling, remember that its 1[833][631][3616]updates may stop at the end of the paid period, so 1[833][631][3616]scan results may become less current. Plan accordingly. 🌐 Home 1[833][631][3616]2: Your Online Account This is the only home where 1[833][631][3616]the subscription itself can be changed. How to reach it: 1[833][631][3616]1 Go to the FixMeStick website and sign in with the 1[833][631][3616]email used at purchase. Use "Forgot password" if needed. 2 Open 1[833][631][3616]"My Account", "Subscriptions" or "Licenses". 3 If the list is empty, 1[833][631][3616]try your other email addresses. Settings you'll find here: 1[833][631][3616]Setting What it does What to do if leaving --------- 1[833][631][3616]Auto-renewal Decides your next payment Turn off Plan or license 1[833][631][3616]type What the stick is licensed for Note it License 1[833][631][3616]end date When the paid service stops Write it down 1[833][631][3616]Registered devices Computers linked to your account Review Payment method 1[833][631][3616]The card used at renewal Remove after cancelling How 1[833][631][3616]to cancel: 1 Open your subscription. 2 Choose to turn off 1[833][631][3616]auto-renewal or cancel. 3 If a discount is offered, decline it 1[833][631][3616]if you want to leave. 4 Confirm. 5 Check that the 1[833][631][3616]page shows an end date and no next payment. 📧 1[833][631][3616]Home 3: Your Inbox Your inbox doesn't change the subscription, 1[833][631][3616]but it holds the keys. What lives here: Your order 1[833][631][3616]email, with the order number and a manage link Renewal reminders 1[833][631][3616]Confirmation emails Marketing messages What to do: 1 Search for 1[833][631][3616]"FixMeStick", "order", "receipt" and "renewal", including spam. 2 Save the order 1[833][631][3616]number somewhere safe. 3 Use the manage link as a shortcut 1[833][631][3616]to Home 2 4 After cancelling, save the confirmation email. 1[833][631][3616]About marketing: offers can keep arriving after you cancel, because marketing 1[833][631][3616]is separate from billing. Use the unsubscribe link. A message that 1[833][631][3616]says your renewal was "processed" and tells you to call a 1[833][631][3616]number is a scam. 🏦 Home 4: Your Bank or 1[833][631][3616]Retailer If you bought the stick at a store, the 1[833][631][3616]subscription may be tied to the store, not to FixMeStick. 1[833][631][3616]Receipt says Where to cancel ------ FixMeStick Home 2 1[833][631][3616]A retailer The retailer's account Apple or Google Subscription list 1[833][631][3616]in the store Only a bank line Ask your bank 1[833][631][3616]for merchant details Apple purchases can't be canceled through 1[833][631][3616]a Windows browser, so use an Apple device or ask Apple 1[833][631][3616]Support to help. Your bank can: show who charged you 1[833][631][3616]and help block repeated charges. It can't cancel a subscription for 1[833][631][3616]you, so cancel at the source first. Finding Which Home 1[833][631][3616]Has Your Problem What you're trying to do Go to 1[833][631][3616]------ Stop the next payment Home 2 Find my 1[833][631][3616]order number Home 3 Make the scans behave differently Home 1[833][631][3616]1 Cancel a store-bought plan Home 4 See who 1[833][631][3616]charged me Home 4 If You Can't Find the 1[833][631][3616]Option 1 Try other email addresses in Home 2 2 1[833][631][3616]Check the receipt in Home 3 to see who billed you. 1[833][631][3616]3 Contact FixMeStick support with your name, account email, order number 1[833][631][3616]and the last four digits of your card. 4 Say: "Please 1[833][631][3616]turn off automatic renewal for my FixMeStick subscription and confirm in 1[833][631][3616]writing." 5 Save the reply. If You Were Already Charged 1[833][631][3616]1 Turn off renewal first. 2 Contact FixMeStick support or 1[833][631][3616]the retailer with your order number and the date and amount 1[833][631][3616]of the charge. 3 Ask for a refund and check your 1[833][631][3616]receipt for terms. Requests soon after a charge have the best 1[833][631][3616]chance. 4 If no one responds, show your bank your receipt 1[833][631][3616]and cancellation proof. Check That It Worked Home 2 1[833][631][3616]shows an end date and no next payment Home 3 has 1[833][631][3616]a confirmation email Home 4 shows no active store plan Your 1[833][631][3616]statement shows no FixMeStick charge on the old renewal date 1[833][631][3616]Quick Answers Does unplugging the stick cancel my subscription? No. 1[833][631][3616]Only the account, retailer or seller does. Do I keep 1[833][631][3616]the stick after cancelling? Yes. It's a physical device you own. 1[833][631][3616]Will scans stop right away? Paid services usually run until 1[833][631][3616]the end of the paid period. Can I turn renewal 1[833][631][3616]back on? Yes, from your account before the term ends. 1[833][631][3616]Go to the Right Home Only Home 2 changes the 1[833][631][3616]subscription. Visit it, turn off renewal and keep your proof.