To cancel an iolo membership, OR_(+1)-833 ((631)) 3616(USA/CA) open the order or renewal email 1[833][631][3616]from your purchase, click the link to manage your order, and 1[833][631][3616]turn off automatic renewal. You can also sign in to your 1[833][631][3616]iolo account on iolo.com and do it from your orders. If 1[833][631][3616]you bought through a retailer or app store, cancel there instead. 1[833][631][3616]If you can't find the option, contact iolo support with your 1[833][631][3616]order number and ask them to stop renewal and confirm in 1[833][631][3616]writing. Your iolo software keeps working until the paid term ends, 1[833][631][3616]and iolo has commonly offered a money-back window of about 30 1[833][631][3616]days on eligible purchases. Uninstalling iolo software never ends a membership. 1[833][631][3616]Ending a membership is a lot like leaving a job. 1[833][631][3616]You give notice, hand over your work, return the equipment, settle 1[833][631][3616]the final pay and get a written confirmation. Skip one of 1[833][631][3616]those and loose ends follow you out the door. So this 1[833][631][3616]guide is an exit checklist, in the order an employee would 1[833][631][3616]leave. Work through all five items and you walk out clean. 1[833][631][3616]The Exit Checklist at a Glance Item Like leaving 1[833][631][3616]a job For your iolo membership --------- 1 Give notice 1[833][631][3616]Turn off auto-renewal 2 Handover Save what you need from 1[833][631][3616]the software 3 Return equipment Uninstall at the right time 1[833][631][3616]4 Final pay Refund and last charges 5 Exit 1[833][631][3616]letter Confirmation and proof Your Employee File Before 1[833][631][3616]you give notice, pull your file. Search every inbox for "iolo", 1[833][631][3616]"System Mechanic", "order", "receipt" and "renewal", including spam, then record: 1[833][631][3616]Membership: product name Order number: Billed by: Renews 1[833][631][3616]on: Match the biller, since that's who accepts 1[833][631][3616]your notice. Receipt says Who accepts your notice ------ 1[833][631][3616]iolo or a payment partner Your iolo order page or account 1[833][631][3616]Apple Settings your name "Subscriptions" Google Google Play Payments 1[833][631][3616]& subscriptions Subscriptions A retailer The retailer's account 1[833][631][3616]Item 1: Give Notice 1 Click the manage-order link in 1[833][631][3616]the email, or sign in to your iolo account with the 1[833][631][3616]email used at purchase. Use "Forgot password" if needed. 2 Open 1[833][631][3616]"Orders", "Subscriptions" or "Billing". 3 Select the membership. 4 Choose to 1[833][631][3616]turn off auto-renewal or cancel. 5 If iolo offers a raise 1[833][631][3616]a discount to stay, decline it if you want to leave. 1[833][631][3616]6 Confirm. 7 Check that the page shows "Expires on date" 1[833][631][3616]or "Auto-renewal: Off", with no next payment. For Apple, select 1[833][631][3616]the app and tap "Cancel Subscription". On a Mac, use App 1[833][631][3616]Store your name "Account Settings" "Manage". Apple purchases can't be canceled 1[833][631][3616]through a Windows browser, so use an Apple device or ask 1[833][631][3616]Apple Support to help. For Google Play, tap "Cancel subscription". 1[833][631][3616]Notice period: like a notice period, your membership continues until the 1[833][631][3616]end date. You keep the software and its paid features until 1[833][631][3616]then. HR won't answer? Contact iolo support from the website 1[833][631][3616]with your name, account email, order number and the last four 1[833][631][3616]digits of your card. Say: "Please turn off automatic renewal for 1[833][631][3616]my iolo membership and confirm in writing." Item 2: Handover 1[833][631][3616]Before the end date, save anything you care about. 1[833][631][3616]Note any custom settings, such as scheduled tasks or startup choices 1[833][631][3616]Export or note logs and reports you want to keep Check 1[833][631][3616]which devices use the membership, since each will lose paid features 1[833][631][3616]List what replaces the work, such as Windows Storage settings, Task 1[833][631][3616]Manager startup control and Windows Security If a colleague a 1[833][631][3616]family member uses the same membership, tell them too. Item 1[833][631][3616]3: Return the Equipment Only after the end date, remove 1[833][631][3616]the software. 1 Open "Settings Apps Installed apps". 2 Find 1[833][631][3616]the iolo product, such as System Mechanic, and click "Uninstall". 3 1[833][631][3616]Restart. 4 Open Windows Security and check protection is on. 1[833][631][3616]Don't do this first. Uninstalling before giving notice doesn't end the 1[833][631][3616]membership. You'd still be charged. If you have several iolo 1[833][631][3616]tools, each is separate equipment. Return each. Item 4: Final 1[833][631][3616]Pay If a final charge slipped through, ask for it 1[833][631][3616]back. 1 Make sure Item 1 is done. 2 Contact 1[833][631][3616]iolo support or the store with your order number, account email, 1[833][631][3616]and the date and amount of the charge. 3 Say: "I 1[833][631][3616]intended to end my membership before this charge. Please refund it 1[833][631][3616]and confirm in writing." 4 About 30 days is typical, so 1[833][631][3616]act quickly. 5 For Apple, use reportaproblem.apple.com. For Google Play, use 1[833][631][3616]your order history. 6 If no one responds, show your bank 1[833][631][3616]your receipt and cancellation proof. Avoid future charges: search for 1[833][631][3616]a second order under another email, check Apple and Google subscription 1[833][631][3616]lists and look for a trial that converted. Each is another 1[833][631][3616]"employer" that might still pay you out. Item 5: The 1[833][631][3616]Exit Letter Collect your papers. A screenshot showing the 1[833][631][3616]end date and no next payment A confirmation email, or the 1[833][631][3616]support reply Your old renewal date in your calendar Your statement 1[833][631][3616]showing no iolo charge on that date and a month later 1[833][631][3616]Keep these for a few months in a folder named 1[833][631][3616]"iolo exit". If the Exit Gets Awkward Problem Why 1[833][631][3616]Fix --------- Page still says "Renews on" The change didn't 1[833][631][3616]save Repeat and contact support Charged after leaving A second 1[833][631][3616]order or store plan Search other emails and store lists 1[833][631][3616]Marketing emails continue Marketing is separate from billing Use the unsubscribe 1[833][631][3616]link An email says renewal processed, call us Likely a 1[833][631][3616]scam Don't call; check your account Quick Answers 1[833][631][3616]Does uninstalling iolo software end my membership? No. Only the order 1[833][631][3616]or store subscription does. Will the software stop right away? 1[833][631][3616]No. It works until the end of the paid term. 1[833][631][3616]Can I rejoin later? Yes, you can buy or renew from 1[833][631][3616]your account any time. Is the membership shared across devices? 1[833][631][3616]It depends on the plan. Check your order for the device 1[833][631][3616]count. Walk Out Clean Give notice, hand over, return 1[833][631][3616]the equipment, settle the pay and keep your letter. That's a 1[833][631][3616]clean exit.