To cancel a Webroot subscription, OR_(+1)-833 ((631)) 3616(USA/CA) sign in at my.webroot.com, open your subscription or keycode, 1[833][631][3616]and turn off automatic renewal or choose cancel. If you bought through a retailer, 1[833][631][3616]an app store or an internet provider, cancel there instead. If you can't find 1[833][631][3616]the option, contact Webroot support with your keycode or order number and ask them 1[833][631][3616]to stop renewal and confirm in writing. Your protection keeps working until the paid 1[833][631][3616]term ends, and Webroot has commonly offered a refund window of about 70 days 1[833][631][3616]on eligible purchases. Uninstalling Webroot never stops a charge. Webroot questions tend to 1[833][631][3616]come in the same three groups: how to stop the renewal, how to deal 1[833][631][3616]with billing and how to get money back. So this guide is a question 1[833][631][3616]bank. Fifteen real questions, five in each group, each with a short, direct answer. 1[833][631][3616]Jump to the group you need, find your question and get your answer without 1[833][631][3616]reading the rest. How to Use the Bank Group Topic Questions 1[833][631][3616]--------- A Stopping auto-renewal A1 to A5 B Managing billing B1 to B5 1[833][631][3616]C Requesting refunds C1 to C5 Before any answer: find your 1[833][631][3616]details. Search every inbox for "Webroot", "keycode", "order", "receipt" and "renewal", including spam. 1[833][631][3616]Plan: Keycode: Order number: Billed by: Renews on: 1[833][631][3616]Group A: Stopping Auto-Renewal A1. Where do I turn off auto-renewal? 1[833][631][3616]At the place that bills you. For Webroot-billed plans, sign in at my.webroot.com, open 1[833][631][3616]your subscription or keycode and switch off auto-renewal. Otherwise use Apple, Google Play, the 1[833][631][3616]retailer or the provider. A2. What do I click exactly? After signing in: 1[833][631][3616]"Subscriptions", "Keycodes" or "Billing", then your plan, then "Auto-renewal", "Manage subscription" or "Cancel". Choose 1[833][631][3616]to turn it off and confirm. Labels vary. A3. What if the discount 1[833][631][3616]screen appears? A discount only applies if you stay subscribed. If you want to 1[833][631][3616]leave, choose "No thanks" or "Continue", not "Keep my plan". A4. How do 1[833][631][3616]I know it worked? The page shows "Expires on date" or "Auto-renewal: Off", with 1[833][631][3616]no next payment. Take a screenshot and save the confirmation email, which can take 1[833][631][3616]up to an hour. A5. What if I can't find a cancel button? 1[833][631][3616]Contact Webroot support from the website with your name, account email, keycode and the 1[833][631][3616]last four digits of your card. Say: "Please turn off automatic renewal for my 1[833][631][3616]Webroot subscription and confirm in writing." Group B: Managing Billing B1. How 1[833][631][3616]do I find out who billed me? Read the receipt, or your statement for 1[833][631][3616]the date and amount. The name tells you where to act. Receipt says 1[833][631][3616]Where to act ------ Webroot or a payment partner my.webroot.com Apple Settings 1[833][631][3616]your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer 1[833][631][3616]or provider Their account Apple purchases can't be canceled through a Windows 1[833][631][3616]browser, so use an Apple device or ask Apple Support to help. B2. 1[833][631][3616]What's a keycode and why does it matter? It's the long code that identifies 1[833][631][3616]your Webroot license. Support will ask for it, and it links your protection to 1[833][631][3616]your account. B3. Can I update my card? Yes, from the billing area 1[833][631][3616]of your account, if the option is shown. Don't do it if you're leaving, 1[833][631][3616]because a changed card is still used at renewal unless you turn renewal off 1[833][631][3616]first. B4. Why did the price go up? Renewal prices can differ from 1[833][631][3616]the first-year price. Check your order page before the renewal date and decide whether 1[833][631][3616]to stay. B5. How do I find a hidden second charge? Search other 1[833][631][3616]email addresses, check Apple and Google subscription lists, look for add-ons or other Webroot 1[833][631][3616]products and look for a trial that converted. Cancel each as you find it. 1[833][631][3616]Group C: Requesting Refunds C1. Can I get a refund? Often yes, 1[833][631][3616]if you ask within the window. Webroot has commonly offered about 70 days on 1[833][631][3616]eligible purchases, but check your receipt, since terms vary by plan and seller. 1[833][631][3616]C2. What do I do first? Turn off renewal A1 to A4. Then ask 1[833][631][3616]for the refund. C3. What do I say? "I was charged AMOUNT on 1[833][631][3616]DATE for my Webroot subscription. Please refund the charge, turn off automatic renewal and 1[833][631][3616]confirm in writing." Include your keycode, order number, account email and the last four 1[833][631][3616]digits of your card. C4. Who do I ask if I bought elsewhere? 1[833][631][3616]Apple: reportaproblem.apple.com. Google Play: your order history. A retailer or provider: the seller's support. 1[833][631][3616]C5. What if nobody replies? Send the message again after 3 days, try 1[833][631][3616]another contact route from the official website and, if there's still no answer, show 1[833][631][3616]your bank your receipt, cancellation proof and messages. Note: a refund may end 1[833][631][3616]access sooner than the term, so decide whether you still want protection before you 1[833][631][3616]ask. Bonus Bank: Aftercare What happens to my protection? It works until 1[833][631][3616]the end date. Then Windows Security, which is built in and free, remains. Don't 1[833][631][3616]run two full antivirus programs at once. How do I remove Webroot? After 1[833][631][3616]the end date: "Settings Apps Installed apps" Webroot "Uninstall" restart. Then check that Windows 1[833][631][3616]Security is on. What about scams? A message saying your Webroot renewal was 1[833][631][3616]processed and telling you to call a number is a scam. Check your account 1[833][631][3616]yourself. Proof Checklist The page shows an end date and no next 1[833][631][3616]payment You have a confirmation email or screenshot Your refund request is sent and 1[833][631][3616]dated, if you asked for one Your old renewal date is in your calendar 1[833][631][3616]Your statement shows no Webroot charge on that date, or a month later 1[833][631][3616]Quick Answers Does uninstalling Webroot stop auto-renewal? No. Only the account, store or 1[833][631][3616]seller does. Will I lose protection right away? No, unless a refund ends 1[833][631][3616]access. Otherwise it lasts until the end of the paid term. Can I 1[833][631][3616]turn renewal back on? Yes, from the same page before the term ends. 1[833][631][3616]Find Your Question Pick your group, read your answer and keep your proof. 1[833][631][3616]