To cancel an AVG subscription, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your AVG Account at myaccount.avg.com, open your subscriptions, select the plan and choose 1[833][631][3616]"Unsubscribe" or turn off auto-renewal. If you bought through Apple, Google Play, a retailer or an internet provider, cancel there instead. 1[833][631][3616]If you can't find the option, contact AVG support with your order number and ask them to stop renewal and confirm 1[833][631][3616]in writing. Your protection keeps working until the paid term ends, and AVG has commonly offered a refund window of about 1[833][631][3616]30 days on eligible purchases. Uninstalling AVG never cancels a subscription. Most cancellation guides care only about stopping the charge. 1[833][631][3616]But there are five other things you can accidentally lose control of while you do it: your access to the account, 1[833][631][3616]your protection, your devices, your payment details and your proof. So this guide is organised around five assets to protect. For 1[833][631][3616]each one, you'll see the risk, the safeguard and the order to do things in. Protect all five and you cancel 1[833][631][3616]on your terms. The Five Assets Asset What could go wrong Safeguard --------- 1 Account access You lock 1[833][631][3616]yourself out before cancelling Confirm you can sign in first 2 Protection You're left unprotected Plan a replacement before the 1[833][631][3616]end date 3 Device list You lose track of what's covered Write the device list down 4 Payment details 1[833][631][3616]A card keeps getting charged Cancel first, then remove the card 5 Proof You can't show you cancelled Save evidence 1[833][631][3616]at every step Do them in this order, and keep your details close. Plan: Order number: 1[833][631][3616]Account email: Billed by: Renews on: Search every inbox for "AVG", "order", "receipt" and "renewal", 1[833][631][3616]including spam, to fill this in. Asset 1: Account Access The risk: you can't cancel if you can't sign 1[833][631][3616]in, and some people delete their account first, then discover the subscription lives there. The safeguard: 1 Go to myaccount.avg.com 1[833][631][3616]and sign in with the email used at purchase. Use "Forgot password" if needed. 2 If the subscription list is empty, 1[833][631][3616]try your other email addresses. 3 Check who billed you. If it's Apple, Google, a retailer or a provider, the control 1[833][631][3616]sits there instead. Receipt says Where you control it ------ AVG or its payment partner myaccount.avg.com Apple Settings 1[833][631][3616]your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer The retailer's account Your internet provider 1[833][631][3616]Their account or customer service Rule: don't delete or close your AVG Account until after the subscription ends. 1[833][631][3616]Asset 2: Protection The risk: cancelling can leave a gap if you forget to arrange something to protect your PC 1[833][631][3616]afterwards. The safeguard: 1 Note your end date. AVG protects you until then. 2 Choose a replacement before that date. 1[833][631][3616]Windows Security is built in and free, or you can install another product. 3 Don't run two full antivirus programs at 1[833][631][3616]once. 4 After the end date, uninstall AVG and check that Windows Security is on. Asset 3: Device List 1[833][631][3616]The risk: a plan can cover several devices, and you may forget one. The safeguard: Open your devices area and 1[833][631][3616]list every PC, Mac, phone and tablet on the plan Note which ones need a replacement Remember that removing a device 1[833][631][3616]from the account frees a slot but does not change billing Asset 4: Payment Details The risk: removing your 1[833][631][3616]card first can make the renewal fail in confusing ways, and leaving it in can allow a charge. The safeguard, 1[833][631][3616]in order: 1 Turn off auto-renewal. Choose "Unsubscribe", "Cancel" or switch off auto-renewal. 2 If a discount appears and you want 1[833][631][3616]to leave, choose "No thanks" or "Continue". 3 Confirm. The page should show "Expires on date" or "Auto-renewal: Off", with no 1[833][631][3616]next payment. 4 Only then remove your stored card, if the option exists. 5 Remove any PayPal or wallet automatic payment. 1[833][631][3616]Stores: for Apple, select AVG and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" "Manage". 1[833][631][3616]Apple purchases can't be canceled through a Windows browser, so use an Apple device or ask Apple Support to help. For 1[833][631][3616]Google Play, tap "Cancel subscription". Stuck? Contact AVG support with your name, account email, order number and the last four 1[833][631][3616]digits of your card. Say: "Please turn off automatic renewal for my AVG subscription and confirm in writing." Asset 5: 1[833][631][3616]Proof The risk: if a charge appears later, you need evidence. The safeguard: A screenshot of the end date 1[833][631][3616]and no next payment The confirmation email, which can take up to an hour. Check spam Any support reply, with its 1[833][631][3616]date Your old renewal date in your calendar A statement check on that date, and a month later Keep these 1[833][631][3616]in a folder for a few months. Sweep for Future Charges A second AVG order under another email A 1[833][631][3616]different AVG product, such as a VPN or cleanup tool A free trial that converted An Apple or Google subscription A 1[833][631][3616]bundle with a retailer or provider If You Were Already Charged 1 Make sure Asset 4 is done. 2 1[833][631][3616]Contact AVG support or the store with your order number and the date and amount of the charge. 3 Ask for 1[833][631][3616]a refund. About 30 days is typical, so act quickly. 4 Say: "I cancelled before this renewal. Please refund it and 1[833][631][3616]confirm in writing." 5 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 6 If no one responds, show 1[833][631][3616]your bank your receipt and cancellation proof. Scam Warning A message saying your AVG renewal was processed and telling 1[833][631][3616]you to call a number is a scam. Real notices match an order you can find and never ask you to 1[833][631][3616]install remote-access software. Check your account yourself. Asset Check Asset Done? ------ Account access ☐ Protection plan 1[833][631][3616]☐ Device list ☐ Payment details ☐ Proof ☐ Quick Answers Does uninstalling AVG cancel 1[833][631][3616]the subscription? No. Only the account, store or seller does. Will I lose protection right away? No. It lasts until 1[833][631][3616]the end of the paid term. Can I keep my AVG Account after cancelling? Yes. The account and the subscription 1[833][631][3616]are separate. Can I turn renewal back on? Yes, from the same page before the term ends. Stay in 1[833][631][3616]Control Protect the five assets in order, and the cancellation stays on your terms.