To manage your AVG renewal, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your AVG Account at myaccount.avg.com, open your subscriptions and select the 1[833][631][3616]plan. From there you can turn auto-renewal on or off, update your payment details, unsubscribe cancel or renew early. 1[833][631][3616]If you bought through a retailer, an app store or an internet provider, manage the renewal there instead. Your 1[833][631][3616]protection keeps working until the paid term ends, and AVG has commonly offered a refund window of about 30 1[833][631][3616]days on eligible purchases. Uninstalling AVG never changes your renewal. Managing a renewal is like holding a remote 1[833][631][3616]control with four buttons: Control, Update, Cancel and Renew. Each button does one job, and pressing the wrong one 1[833][631][3616]is how people end up paying for something they didn't want, or losing protection they did. This guide explains 1[833][631][3616]each button, tells you when to press it and shows what happens afterwards. Your Remote Control 1[833][631][3616]+--------------------------------------------+ CONTROL UPDATE auto-renew payment details on / off & plan CANCEL RENEW stop 1[833][631][3616]the extend your subscription protection +--------------------------------------------+ Button Press it when Effect on billing --------- 1[833][631][3616]Control You want to decide whether it renews by itself Turns the automatic charge on or off Update 1[833][631][3616]Your card changed, or you want a different plan Changes who pays or what you get Cancel You're 1[833][631][3616]done with AVG Stops future charges Renew You want protection to continue Extends your term Before 1[833][631][3616]You Press Anything Find your subscription details. Search every inbox for "AVG", "order", "receipt" and "renewal", including spam, 1[833][631][3616]and fill in: Plan: Order number: Renews on: Bought from: Then 1[833][631][3616]match the biller. Receipt says Where to manage it ------ AVG or its payment partner myaccount.avg.com 1[833][631][3616]Apple Settings your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer The retailer's account 1[833][631][3616]Your internet provider Their account or customer service Apple purchases can't be canceled through a Windows 1[833][631][3616]browser, so use an Apple device or ask Apple Support to help. Sign in to your AVG Account 1[833][631][3616]with the email used at purchase. Use "Forgot password" if needed. If the list is empty, try your other 1[833][631][3616]addresses. Button 1: Control Press it when: you want to decide whether AVG renews by itself. 1[833][631][3616]How: 1 Open "Subscriptions" in your AVG Account. 2 Select your plan. 3 Find the auto-renewal setting. 4 Switch 1[833][631][3616]it on if you want protection to continue without a gap, or off if you want to decide at 1[833][631][3616]the end. What happens: with auto-renewal on, AVG charges the stored card on the renewal date, often at 1[833][631][3616]the full renewal price, which can be higher than your first-year price. With it off, your plan simply ends 1[833][631][3616]on the end date, and you can renew later if you wish. Tip: put the renewal date in 1[833][631][3616]your calendar with a reminder a week earlier either way. Button 2: Update Press it when: your 1[833][631][3616]card expired or changed, or you want a different plan. How: 1 Open "Subscriptions" and select your plan. 1[833][631][3616]2 Look for "Payment method", "Billing" or "Change plan". Where the option isn't shown, contact AVG support. 3 Enter 1[833][631][3616]the new card details, or choose the new plan. 4 Save and check the confirmation. What happens: a 1[833][631][3616]changed card is used at the next renewal. A changed plan can alter the price and the number of 1[833][631][3616]devices covered. Warning: don't update your card if you plan to cancel. Cancel first, then you can remove 1[833][631][3616]the stored card. Button 3: Cancel Press it when: you're done with AVG. How: 1 Open 1[833][631][3616]"Subscriptions" and select your plan. 2 Choose "Unsubscribe", "Cancel" or turn off auto-renewal. The wording can vary. 3 Decline 1[833][631][3616]any discount if you want to leave. 4 Confirm. 5 Check that the page shows an end date and 1[833][631][3616]no next payment. For Apple, select AVG and tap "Cancel Subscription". For Google Play, tap "Cancel subscription". 1[833][631][3616]What happens: protection continues until the end date, then stops. Windows Security remains free and built in. Button 1[833][631][3616]4: Renew Press it when: you want to keep AVG protected without waiting for the auto charge. 1[833][631][3616]How: 1 Open "Subscriptions" and select your plan. 2 Choose "Renew" or "Extend". 3 Pick the plan and complete 1[833][631][3616]payment. 4 Check that the end date moved forward. What happens: your protection extends. Compare prices first, since 1[833][631][3616]a new purchase from a retailer or a promotion can sometimes cost less than the renewal price. Which 1[833][631][3616]Button Do You Need? Your situation Button ------ "I don't want a surprise charge" Control "My 1[833][631][3616]card expired" Update "I'm switching to another product" Cancel "My protection ends next week and I want 1[833][631][3616]it to continue" Renew "The price went up" Update a smaller plan, Cancel or Renew elsewhere 1[833][631][3616]Check That It Worked The page shows the setting you chose You have a confirmation email or screenshot 1[833][631][3616]Your renewal date is in your calendar Your statement matches what you expected If something doesn't save, try 1[833][631][3616]a private window or contact AVG support from the website with your order number and say: "Please confirm my 1[833][631][3616]renewal settings and update them as follows. Please confirm in writing." If You Were Already Charged 1 1[833][631][3616]Make sure the setting is what you want. 2 Contact AVG support or the store with your order number 1[833][631][3616]and the date and amount of the charge. 3 Ask for a refund. About 30 days is typical, so 1[833][631][3616]act quickly. 4 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 5 If no one responds, 1[833][631][3616]show your bank your receipt and proof. Quick Answers Does uninstalling AVG cancel my renewal? No. Only 1[833][631][3616]the account, store or seller does. Can I switch auto-renewal off and still use AVG? Yes. It works 1[833][631][3616]until the end date. Will I lose protection if I don't renew? AVG protection ends, but Windows Security 1[833][631][3616]stays on. Can I change my mind later? Yes. You can renew from your account before or after 1[833][631][3616]the end date. Press the Right Button Control the charge, update the details, cancel when you're done 1[833][631][3616]and renew when you're not. Four buttons, one clear job each.