To cancel a ZoneAlarm subscription, OR_(+1)-833 ((631)) 3616(USA/CA) open the manage link in your 1[833][631][3616]order email, or sign in to your ZoneAlarm account, find the 1[833][631][3616]order and turn off automatic renewal. If you paid through Apple, 1[833][631][3616]Google Play or a retailer, cancel there instead. Your licences keep 1[833][631][3616]working until the end of the paid term, and uninstalling ZoneAlarm 1[833][631][3616]never ends the subscription. A recent charge can often be refunded 1[833][631][3616]within about 30 days, so check your receipt for terms. 1[833][631][3616]A ZoneAlarm plan often comes with several licences, each tied to 1[833][631][3616]a device. So this guide is a keyring. Every licence is 1[833][631][3616]a key on the ring, and each key has a tag 1[833][631][3616]showing what it opens, when it expires and what to do 1[833][631][3616]with it. Go through the ring key by key before you 1[833][631][3616]throw it away. Your Keyring Fill in one tag 1[833][631][3616]per licence. KEY 1: Device Product Expires KEY 1[833][631][3616]2: Device Product Expires KEY 3: Device Product Expires 1[833][631][3616]KEY 4: Device Product Expires Ring order no.: Biller: 1[833][631][3616]Step 1: Find the Ring the Order Search 1[833][631][3616]every inbox for "ZoneAlarm", "Check Point", "order", "receipt" and "renewal", including 1[833][631][3616]spam. Open your ZoneAlarm account and look for "Licenses", "Devices" or 1[833][631][3616]"My Products". Receipt says Where to cancel ------ ZoneAlarm 1[833][631][3616]or its payment partner Order email link or ZoneAlarm account 1[833][631][3616]Apple Settings your name "Subscriptions" Google Google Play Payments & 1[833][631][3616]subscriptions Subscriptions A retailer The retailer's account Only a 1[833][631][3616]bank line Ask your bank for merchant details Step 1[833][631][3616]2: Count the Keys List every device that uses the 1[833][631][3616]licence: PCs, laptops, a family member's computer. One subscription can cover 1[833][631][3616]several devices, and one household can have several subscriptions. Count both. 1[833][631][3616]Step 3: End the Ring Cancel the Subscription 1 1[833][631][3616]Click the manage link in the order email, or sign in 1[833][631][3616]to your account. 2 Open "Subscriptions", "Orders" or "Billing". 3 Select 1[833][631][3616]the plan. 4 Choose to turn off auto-renewal or cancel. 5 1[833][631][3616]Decline any discount if you want to leave. 6 Confirm. 1[833][631][3616]On Apple, select ZoneAlarm and tap "Cancel Subscription". On a Mac, 1[833][631][3616]use App Store your name "Account Settings" "Manage". Apple purchases can't 1[833][631][3616]be canceled through a Windows browser, so use an Apple device 1[833][631][3616]or ask Apple Support to help. On Google Play, select ZoneAlarm 1[833][631][3616]and tap "Cancel subscription". Can't find it? Contact ZoneAlarm support 1[833][631][3616]from the ZoneAlarm website with your name, order number and the 1[833][631][3616]last four digits of your card, and say: "Please turn off 1[833][631][3616]automatic renewal for my ZoneAlarm subscription and confirm in writing." 1[833][631][3616]Step 4: Decide What Each Key Does Key Decision Action 1[833][631][3616]--------- A device you still use Replace protection Windows Firewall 1[833][631][3616]and Windows Security are free and built in A device 1[833][631][3616]you've retired Remove the licence Deactivate it in your account if 1[833][631][3616]the option exists A device given to family Tell them 1[833][631][3616]Their protection ends at the same date A spare, unused 1[833][631][3616]slot Nothing It ends with the ring Don't run 1[833][631][3616]two firewalls at once on the same device. Step 5: 1[833][631][3616]Check the Lock The page shows "Expires on date" or 1[833][631][3616]"Auto-renewal: Off" No next payment is listed You have a confirmation 1[833][631][3616]email or screenshot The renewal date is in your calendar with 1[833][631][3616]"check statement" Step 6: Look for Spare Keys Avoiding Future 1[833][631][3616]Charges Spare key Check ------ A second ZoneAlarm order 1[833][631][3616]Search for another receipt Other Check Point products Each is 1[833][631][3616]billed separately A store subscription Check the Apple and Google 1[833][631][3616]lists An old email address Check the addresses you've used 1[833][631][3616]A saved card Remove it after the end date, if 1[833][631][3616]you can Surprise charges Switch on bank alerts 1[833][631][3616]Scam warning: a message saying your ZoneAlarm subscription renewed for a 1[833][631][3616]large amount, with a number to call, is a scam. Don't 1[833][631][3616]call it, and never install remote-access software. If You Were 1[833][631][3616]Already Charged 1 Turn off renewal first. 2 Contact ZoneAlarm 1[833][631][3616]support or the store with your order number, account email, and 1[833][631][3616]the date and amount of the charge. 3 Ask for a 1[833][631][3616]refund. About 30 days is typical, and the sooner the better. 1[833][631][3616]4 For Apple, use reportaproblem.apple.com. For Google Play, use your order 1[833][631][3616]history. 5 If no one responds, show your bank your receipt 1[833][631][3616]and cancellation proof. Retire the Keyring After the end 1[833][631][3616]date, remove ZoneAlarm from each device through "Settings Apps Installed apps" 1[833][631][3616]ZoneAlarm "Uninstall", then restart. Check "Windows Security" to confirm it is 1[833][631][3616]active. Quick Answers Does uninstalling ZoneAlarm end the subscription? 1[833][631][3616]No. Only the account, store or seller does. If I 1[833][631][3616]cancel, do all my licences end? They end at the close 1[833][631][3616]of the paid term for that order. Can I turn 1[833][631][3616]renewal back on? Yes, from the same page before the term 1[833][631][3616]ends. Tag Every Key Find the ring, count the 1[833][631][3616]keys, end the subscription and decide what each licence does next. 1[833][631][3616]Then nothing is left hanging.