To manage a CleanMyMac subscription, OR_(+1)-833 ((631)) 3616(USA/CA) first find out who bills you. If you bought from MacPaw directly, use your MacPaw account or 1[833][631][3616]the manage link in your order email. If you bought through the Mac App Store, use App Store your name "Account Settings" 1[833][631][3616]"Subscriptions". If you use Setapp, manage it in your Setapp account. Billing, renewals, plan changes and cancellations are all done in that 1[833][631][3616]one place, not inside the CleanMyMac app, and deleting the app never stops a charge. A recent charge can often be refunded 1[833][631][3616]within about 30 days, so check your receipt for current terms. CleanMyMac has no single control panel, so this guide works 1[833][631][3616]as a toolbox. There are five tools, each for one job. For every tool you'll see when to pick it up, how 1[833][631][3616]to use it and when to put it back. Take only the tool your job needs. The Toolbox Tool Job 1[833][631][3616]it does Pick it up when --------- 🔧 Tool 1: Receipt Reader Finds who bills you Always, first 🔩 Tool 1[833][631][3616]2: Billing Lens Checks amount, date and card A charge looks wrong ⏱ Tool 3: Renewal Switch Turns auto-renewal on or 1[833][631][3616]off You want to stop or keep renewing 🔁 Tool 4: Plan Changer Moves you to another plan Your needs changed 1[833][631][3616]✂ Tool 5: Cancel and Refund Cutter Ends the plan and asks for money back You are leaving 🔧 1[833][631][3616]Tool 1: Receipt Reader When to use: before touching anything else. Every other tool depends on this one. How to 1[833][631][3616]use: 1 Search every inbox for "MacPaw", "CleanMyMac", "Setapp", "Apple", "receipt", "order" and "renewal", including spam. 2 Read the sender and the 1[833][631][3616]top of the receipt. 3 Match it to the table below. Receipt comes from Your manager ------ MacPaw or its 1[833][631][3616]payment partner MacPaw account or order email link Apple Account Settings Subscriptions on your Mac, or Settings on an iPhone 1[833][631][3616]Setapp Your Setapp account A retailer The retailer's account A company Your administrator Put it back when: you 1[833][631][3616]know your biller and your order number. Write both down. 🔩 Tool 2: Billing Lens When to use: a charge 1[833][631][3616]surprises you, or you want to confirm what you pay. How to use: 1 Open your receipt and note the amount, 1[833][631][3616]date, plan and number of Macs. 2 Compare them with your bank or card statement. 3 Look for second orders under another 1[833][631][3616]email address. 4 Check whether the charge is a renewal, a trial that converted, or an upgrade you accepted. Common reasons 1[833][631][3616]for a charge: Reason What it means ------ Automatic renewal Your plan rolled over at the end of its term 1[833][631][3616]Trial conversion A free trial became paid Plan upgrade More Macs or a bigger plan were added Setapp fee 1[833][631][3616]You pay for Setapp, not CleanMyMac itself A different product MacPaw sells other apps too Put it back when: 1[833][631][3616]every charge on your statement matches an order you understand. ⏱ Tool 3: Renewal Switch When to use: you want 1[833][631][3616]to stop the next charge but keep using the app until the term ends. This is not the same as deleting your 1[833][631][3616]account. How to use: MacPaw account: sign in, open "Subscriptions" or "Orders", select CleanMyMac and turn off auto-renewal. Apple: open the 1[833][631][3616]Subscriptions list, select CleanMyMac and choose "Cancel Subscription". On Apple, turning off renewal and cancelling are the same action. Setapp: open your 1[833][631][3616]account and manage the Setapp plan. Check the result: the page should say "Expires on date" or "Auto-renewal: Off" and show 1[833][631][3616]no next payment. To keep renewing: do nothing, or switch it back on from the same page before the term ends. 1[833][631][3616]Put it back when: the page confirms the new state and you have a screenshot. 🔁 Tool 4: Plan Changer 1[833][631][3616]When to use: CleanMyMac is right for you, but your plan isn't. What can usually change: Change Where it's 1[833][631][3616]done ------ Number of Macs covered MacPaw account or the plan options on your order Monthly to yearly or the 1[833][631][3616]reverse The same place, and sometimes a new order is needed Subscription to one-time purchase Check MacPaw's store for current options 1[833][631][3616]Move into Setapp Start a Setapp plan, then end the old one Change of billing from Apple to MacPaw Cancel 1[833][631][3616]on Apple and buy again from MacPaw Plan names and prices change over time, so check the live page before 1[833][631][3616]you decide. How to use safely: 1 Look at what the new plan costs per year, not per month. 2 Make 1[833][631][3616]sure the old order is ended when the new one starts, or you'll pay for both. 3 Ask support if the page 1[833][631][3616]doesn't offer the change you need. Put it back when: only one active order remains, and you know its date. 1[833][631][3616]✂ Tool 5: Cancel and Refund Cutter When to use: you are leaving CleanMyMac, or you were charged and don't want 1[833][631][3616]it. Cutting the plan: 1 Use Tool 3 on your biller's page. 2 Decline any "stay" discount if you want to 1[833][631][3616]leave. 3 Confirm and save the proof. Asking for a refund: 1 Turn off renewal first. 2 Contact MacPaw support or 1[833][631][3616]Apple, or Setapp with your order number, account email, and the date and amount of the charge. 3 Say: "Please turn off 1[833][631][3616]automatic renewal for my CleanMyMac subscription and review my refund request." 4 For Apple, use reportaproblem.apple.com. 5 About 30 days is typical, 1[833][631][3616]and requests soon after a charge have the best chance. 6 If no one responds, show your bank your receipt and cancellation 1[833][631][3616]proof. After the end date: paid features stop. To remove the app, drag CleanMyMac to the Trash, and use the app's 1[833][631][3616]own uninstaller if one is offered. Apple purchases can't be canceled through a Windows browser, so use an Apple device or ask 1[833][631][3616]Apple Support to help. Put it back when: the old renewal date has passed without a charge. Which Tool for 1[833][631][3616]Which Job Your situation Tools, in order ------ "I don't know why I was charged" 1, 2 "Stop the 1[833][631][3616]next payment" 1, 3 "I need fewer or more Macs" 1, 4 "I'm leaving" 1, 3, 5 "I want 1[833][631][3616]my money back" 1, 2, 5 Proof Checklist Your biller and order number are written down Only the plan 1[833][631][3616]you want shows as active The page shows an end date, or the right next renewal You have a confirmation email or 1[833][631][3616]screenshot The old renewal date is in your calendar Quick Answers Can I manage billing inside the CleanMyMac app? Usually 1[833][631][3616]no. The app shows your license, and billing is handled by your biller. Does deleting CleanMyMac cancel my plan? No. Only 1[833][631][3616]the subscription itself does. Will the app stop working right away if I turn off renewal? No. It works until the 1[833][631][3616]end of the paid term. Can I switch renewal back on? Yes, from the same page before the term ends. 1[833][631][3616]Close the Toolbox Read the receipt, pick one tool for the job and put it back with proof. That keeps your 1[833][631][3616]billing simple.