To cancel Malwarebytes Premium, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your Malwarebytes account at my.malwarebytes.com, open your subscriptions, select the Premium plan 1[833][631][3616]and turn off auto-renewal or choose cancel. If you bought through Apple, Google Play, a retailer or an internet 1[833][631][3616]provider, cancel there instead. If you can't find the option, contact Malwarebytes support with your order number and ask 1[833][631][3616]them to stop renewal and confirm in writing. Your Premium protection keeps working until the paid term ends, and 1[833][631][3616]Malwarebytes has typically offered a refund window of about 60 days on eligible purchases. Uninstalling Malwarebytes never cancels a 1[833][631][3616]subscription. Confusion about this subscription comes in threes: three things people mix up, three places the charge can 1[833][631][3616]come from and three kinds of proof worth keeping. So this guide follows a rule of three. Go through 1[833][631][3616]each group, and by the end you'll have every answer. Three Things People Mix Up 1 Premium 1[833][631][3616]is not the free version. Malwarebytes Free scans on demand and costs nothing. Premium adds real-time protection and is 1[833][631][3616]the paid plan. If you only ever scanned by hand, you may not have Premium at all. 2 1[833][631][3616]Premium is not always the VPN. Malwarebytes also sells a separate VPN, and plans and bundles have changed over 1[833][631][3616]time. A charge might be for a bundle or for the VPN alone. Check your receipt for the exact 1[833][631][3616]product name. 3 Uninstalling is not cancelling. Removing the app from your computer doesn't touch your subscription. Billing 1[833][631][3616]lives in your account, the store or the seller. Three Places the Charge Can Come From Source 1[833][631][3616]The tell on your receipt Where to cancel --------- Malwarebytes directly Malwarebytes or a payment partner my.malwarebytes.com 1[833][631][3616]An app store Apple or Google The store's subscription list A seller or provider A retailer, an ISP 1[833][631][3616]or an employer Their account or your administrator Search every inbox for "Malwarebytes", "order", "receipt" and "renewal", 1[833][631][3616]including spam, to find your receipt. Then note: Product: Order number: Billed by: Renews 1[833][631][3616]on: Three Doors, One for Each Source Door 1: Malwarebytes Directly 1 Go to 1[833][631][3616]my.malwarebytes.com and sign in with the email used at purchase. Use "Forgot password" if needed. 2 Open "Subscriptions" or 1[833][631][3616]"Billing". 3 Select your Premium plan. 4 Turn off auto-renewal or choose cancel. 5 Decline any discount if you 1[833][631][3616]want to leave, then confirm. 6 Check that the page shows an end date and no next payment. 1[833][631][3616]Door 2: An App Store Apple: Settings your name "Subscriptions" Malwarebytes "Cancel Subscription". On a Mac, use App 1[833][631][3616]Store your name "Account Settings" "Manage". Apple purchases can't be canceled through a Windows browser, so use an Apple 1[833][631][3616]device or ask Apple Support to help. Google Play: Payments & subscriptions Subscriptions Malwarebytes "Cancel subscription". Door 3: 1[833][631][3616]A Seller or Provider Open their account and turn off auto-renew, or ask them to. If your employer 1[833][631][3616]or school supplies Malwarebytes, ask the administrator, because the license isn't yours. Can't find the option on any 1[833][631][3616]door? Contact Malwarebytes support from the website with your name, account email, order number and the last four digits 1[833][631][3616]of your card. Say: "Please turn off automatic renewal for my Malwarebytes Premium subscription and confirm in writing." 1[833][631][3616]Three Kinds of Proof Keep all three. 1 A screenshot of the page showing "Expires on date" 1[833][631][3616]or "Auto-renewal: Off", with no next payment. 2 A confirmation email from Malwarebytes, the store or the seller. If 1[833][631][3616]none arrives within an hour, check spam, then rely on the screenshot. 3 A clean statement on your old 1[833][631][3616]renewal date, with no Malwarebytes charge. Put the renewal date in your calendar so you remember to check. 1[833][631][3616]Three Things That Happen Next What happens Why ------ Premium keeps working until the end date 1[833][631][3616]You've paid for that period Marketing emails may continue Marketing is separate from billing. Use the unsubscribe link 1[833][631][3616]Protection reverts to the free scanner The free version remains available If You Were Already Charged 1[833][631][3616]1 Turn off renewal first. 2 Contact Malwarebytes support or the store with your order number, account email, 1[833][631][3616]and the date and amount of the charge. 3 Ask for a refund. Malwarebytes has typically offered about 60 1[833][631][3616]days, but earlier is better. 4 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 5 If 1[833][631][3616]no one responds, show your bank your receipt and cancellation proof. After You Cancel Windows Security is 1[833][631][3616]built in and free, so your PC keeps basic protection. Don't run two full antivirus programs at once. After 1[833][631][3616]the end date, you can remove Malwarebytes with "Settings Apps Installed apps" Malwarebytes "Uninstall" restart, or keep the free 1[833][631][3616]version. Quick Answers Is Malwarebytes Premium the same as the VPN? Not necessarily. They can be separate 1[833][631][3616]products, so check your receipt. Does uninstalling Malwarebytes cancel Premium? No. Only the account, store or seller does. 1[833][631][3616]Will Premium stop right away? No. It works until the end of the paid term. Can I 1[833][631][3616]turn renewal back on? Yes, from the same page before the term ends. Count to Three Three 1[833][631][3616]mix-ups cleared, three sources checked and three proofs saved. That's the whole job.