To cancel an antivirus subscription, OR_(+1)-833 ((631)) 3616(USA/CA) find who bills you and turn off automatic renewal there. If you bought from the antivirus 1[833][631][3616]maker, use the manage link in your order email or sign in to its account page. If you bought through Apple, 1[833][631][3616]Google Play, a retailer or your internet provider, cancel there instead. Protection normally keeps running until the end of the paid 1[833][631][3616]term, and uninstalling never stops billing. Before the end date, make sure something else protects your PC, such as the free 1[833][631][3616]Windows Security. Companies close an employee's access in an orderly way, and the same discipline works on a security plan. 1[833][631][3616]So this guide is an IT helpdesk ticket. You'll fill in the ticket, assign each task and close it only when 1[833][631][3616]every task is verified. The Ticket TICKET: Offboard antivirus subscription REQUESTER: Me PRIORITY: Before the renewal date STATUS: 1[833][631][3616]Open RENEWAL DATE: BILLER: ORDER NO.: Task 1: Identify the Asset Search every inbox for 1[833][631][3616]the product name, "order", "receipt" and "renewal", including spam. Record the exact product, the number of devices covered and the plan 1[833][631][3616]length. Task 2: Identify the Account Owner Receipt says Account owner where to cancel ------ The antivirus maker 1[833][631][3616]or its payment partner The maker's account page Apple Settings your name "Subscriptions" Google Google Play Payments & subscriptions 1[833][631][3616]Subscriptions A store or reseller The store's account Your internet provider The provider's account Your employer or school 1[833][631][3616]Your administrator Apple purchases can't be canceled through a Windows browser, so use an Apple device or ask Apple 1[833][631][3616]Support to help. Task 3: Revoke the Billing Authorisation 1 Open the account owner's page. 2 Go to "Subscriptions", 1[833][631][3616]"Orders" or "Billing". 3 Select the antivirus. 4 Choose "Turn off auto-renewal" or "Cancel Subscription". 5 Decline any discount if you 1[833][631][3616]want to leave. 6 Confirm. If you cannot find the option, contact the maker's support from its website with your 1[833][631][3616]name, order number and the last four digits of your card, and say: "Please turn off automatic renewal for my antivirus 1[833][631][3616]subscription and confirm in writing." Task 4: Plan the Replacement Coverage A device must never go unprotected, so assign 1[833][631][3616]a replacement before the old one is removed. Option Cost ------ Windows Security built in Free A free 1[833][631][3616]third-party product Free A different paid product Paid Don't run two full antivirus programs at once. Task 1[833][631][3616]5: Decommission the Software After the end date: 1 Open "Settings Apps Installed apps". 2 Select the antivirus and choose 1[833][631][3616]"Uninstall". 3 Restart the PC. 4 Use the maker's official removal tool if leftovers remain. 5 Open "Windows Security" from the 1[833][631][3616]Start menu and confirm real-time protection is on. Task 6: Secure the Data Item Action ------ Quarantined files 1[833][631][3616]Review before removal Saved passwords in the suite Export them first VPN or backup add-ons Cancel those separately 1[833][631][3616]Account details Change the password if reused Task 7: Audit for Orphans A second order under another email 1[833][631][3616]A VPN, identity or backup add-on billed separately A store subscription tied to a phone or tablet A saved card Marketing 1[833][631][3616]emails Task 8: Verify and Close The page shows "Expires on date" or "Auto-renewal: Off" No next payment is 1[833][631][3616]listed You hold a confirmation email and a screenshot The renewal date is in your calendar with "check statement" Your statement 1[833][631][3616]shows no charge on that date Only mark the ticket Closed when every box is ticked. Escalation: If You 1[833][631][3616]Were Already Charged 1 Turn off renewal first. 2 Contact the maker's support or the store with your order number, 1[833][631][3616]account email, and the date and amount of the charge. 3 Ask for a refund. About 30 days is a common 1[833][631][3616]window. 4 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 5 If no one responds, show your bank 1[833][631][3616]your receipt and cancellation proof. Scam warning: a message saying your antivirus renewed for a large amount, with a number 1[833][631][3616]to call, is a scam. Don't call it, and never install remote-access software. Quick Answers Does uninstalling antivirus cancel 1[833][631][3616]the subscription? No. Only the account, store or seller does. Will protection stop right away if I cancel? Not normally. 1[833][631][3616]It lasts until the end of the paid term. Can I turn renewal back on? Yes, from the same page 1[833][631][3616]before the term ends. Close the Ticket Eight tasks, one outcome: no unexpected charge and no unprotected PC.