The easy way to cancel a ZoneAlarm subscription is to sign 1[833][631][3616]in to your ZoneAlarm account at my.zonealarm.com, OR_(+1)-833 ((631)) 3616(USA/CA) open your subscriptions and 1[833][631][3616]turn off auto-renewal or choose cancel. If you bought through a 1[833][631][3616]retailer, an app store or an internet provider, cancel there instead. 1[833][631][3616]If you can't find the option, contact ZoneAlarm support with your 1[833][631][3616]order number and ask them to stop renewal and confirm in 1[833][631][3616]writing. Your protection keeps working until the paid term ends, and 1[833][631][3616]ZoneAlarm has typically offered a money-back window of about 30 days 1[833][631][3616]on eligible purchases. Uninstalling ZoneAlarm never stops auto-renewal. The whole 1[833][631][3616]process fits on a small stack of cards. So this guide 1[833][631][3616]is a flashcard deck. Each card has a question on the 1[833][631][3616]front and the answer on the back. Flip through the eight 1[833][631][3616]cards in order, and by the last one you'll have cancelled 1[833][631][3616]the renewal and sorted your billing. You can also jump to 1[833][631][3616]the one card you're stuck on. The Deck Card 1[833][631][3616]Front question ------ 1 Who is billing me? 2 1[833][631][3616]Where do I sign in? 3 Where is the renewal 1[833][631][3616]switch? 4 What do I do about the discount? 1[833][631][3616]5 How do I know it worked? 6 What about 1[833][631][3616]my billing details? 7 What if I was already charged? 1[833][631][3616]8 What should I do about protection? --- 1[833][631][3616]Card 1 FRONT: Who is billing me? BACK: 1[833][631][3616]search every inbox for "ZoneAlarm", "Check Point", "order", "receipt" and "renewal", 1[833][631][3616]including spam. The receipt shows the seller. Receipt says Who 1[833][631][3616]bills you ------ ZoneAlarm or a payment partner ZoneAlarm 1[833][631][3616]Apple Apple Google Google Play A retailer or provider 1[833][631][3616]The seller No email? Check your statement for the 1[833][631][3616]date and amount, then ask your bank for the merchant's name. 1[833][631][3616]--- Card 2 FRONT: Where do I sign 1[833][631][3616]in? BACK: ZoneAlarm: go to my.zonealarm.com and sign in with 1[833][631][3616]the email used at purchase. Use "Forgot password" if needed. Try 1[833][631][3616]other emails if the list is empty. Apple: Settings your name 1[833][631][3616]"Subscriptions". On a Mac, use App Store your name "Account Settings" 1[833][631][3616]"Manage". Apple purchases can't be canceled through a Windows browser, so 1[833][631][3616]use an Apple device or ask Apple Support to help. Google: 1[833][631][3616]Google Play profile picture "Payments & subscriptions" "Subscriptions". Retailer or provider: 1[833][631][3616]their account. --- Card 3 FRONT: Where is 1[833][631][3616]the renewal switch? BACK: open "My Account", "Subscriptions" or "Licenses", 1[833][631][3616]select your ZoneAlarm plan and look for "Auto-renewal", "Manage subscription" or 1[833][631][3616]"Cancel". Turn it off. In the stores, tap "Cancel Subscription" Apple 1[833][631][3616]or "Cancel subscription" Google Play. Can't find it? Contact ZoneAlarm 1[833][631][3616]support with your name, account email, order number and the last 1[833][631][3616]four digits of your card. Say: "Please turn off automatic renewal 1[833][631][3616]for my ZoneAlarm subscription and confirm in writing." --- 1[833][631][3616]Card 4 FRONT: What do I do about the discount? 1[833][631][3616]BACK: a discount only applies if you stay subscribed. If 1[833][631][3616]you want to leave, choose "No thanks" or "Continue", not "Keep 1[833][631][3616]my plan". --- Card 5 FRONT: How do 1[833][631][3616]I know it worked? BACK: The page shows "Expires on 1[833][631][3616]date" or "Auto-renewal: Off" No next payment is listed You have 1[833][631][3616]a screenshot A confirmation email arrives, which can take up to 1[833][631][3616]an hour Your old renewal date is in your calendar 1[833][631][3616]If the page still says "Renews on", repeat Card 3, try 1[833][631][3616]a private window or use support. --- Card 6 1[833][631][3616]FRONT: What about my billing details? BACK: Task 1[833][631][3616]What to do ------ Update a card Billing area, only 1[833][631][3616]if you're staying Remove a stored card After renewal shows 1[833][631][3616]off, if the option exists Download an invoice Orders or 1[833][631][3616]billing history See your end date The subscription page 1[833][631][3616]Check for a second order Search other emails and store lists 1[833][631][3616]Don't update your card if you plan to leave. 1[833][631][3616]Cancel first, then remove the card. --- Card 7 1[833][631][3616]FRONT: What if I was already charged? BACK: 1 1[833][631][3616]Turn off renewal first Card 3 2 Contact ZoneAlarm support or 1[833][631][3616]the store with your order number, account email, and the date 1[833][631][3616]and amount of the charge. 3 Ask for a refund. About 1[833][631][3616]30 days is typical, so act quickly. 4 Say: "I cancelled 1[833][631][3616]before this renewal. Please refund it and confirm in writing." 5 1[833][631][3616]For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 1[833][631][3616]6 If no one responds, show your bank your receipt and 1[833][631][3616]cancellation proof. --- Card 8 FRONT: What should 1[833][631][3616]I do about protection? BACK: ZoneAlarm protects you until the 1[833][631][3616]end date. Afterward, Windows Security and its built-in firewall are free 1[833][631][3616]and already on your PC. Don't run two full antivirus programs 1[833][631][3616]at once. After the end date, remove ZoneAlarm with "Settings Apps 1[833][631][3616]Installed apps" ZoneAlarm "Uninstall" restart, then check that Windows Security and 1[833][631][3616]the firewall are on. --- Bonus Card: The Scam 1[833][631][3616]FRONT: An email says my ZoneAlarm renewal was processed and 1[833][631][3616]gives a number to call. BACK: that's a scam. Don't 1[833][631][3616]call it, click the links or install remote-access software. Check your 1[833][631][3616]real account yourself. Quick Answers Does uninstalling ZoneAlarm cancel 1[833][631][3616]the subscription? No. Only the account, store or seller does. 1[833][631][3616]Will I lose protection right away? No. It lasts until the 1[833][631][3616]end of the paid term. Can I turn renewal back 1[833][631][3616]on? Yes, from the same page before the term ends. 1[833][631][3616]Shuffle and Go Flip through the eight cards, keep your 1[833][631][3616]proof and check your statement on the old renewal date.