To cancel a ZoneAlarm membership, OR_(+1)-833 ((631)) 3616(USA/CA) open the manage link in your order email, or sign in to your ZoneAlarm account, find the plan 1[833][631][3616]and turn off automatic renewal. If you paid through Apple, Google Play or a retailer, cancel in that store instead. Your benefits, such 1[833][631][3616]as the firewall and other protection, normally keep working until the end of the paid term, and uninstalling ZoneAlarm never ends the membership. 1[833][631][3616]A recent charge can often be refunded within about 30 days, so check your receipt for terms. A membership is really a 1[833][631][3616]bundle of benefits. When it ends, each benefit has its own fate: some stop, some stay and some need a replacement. So this 1[833][631][3616]guide is a benefits audit. You'll list every benefit, mark it Keep, Lose or Replace, and act on each one before the end 1[833][631][3616]date. The Benefits Audit Sheet Benefit What happens at the end Mark --------- Two-way firewall protection Stops Replace Antivirus 1[833][631][3616]scanning if your plan includes it Stops Replace Automatic updates Stop Lose Support access Usually ends Lose Multi-device licence Ends 1[833][631][3616]for all devices Replace Your account and receipts Stay unless you delete them Keep Free ZoneAlarm features if any May remain 1[833][631][3616]Keep Windows Security and Windows Firewall Unchanged Keep Plan names and bundled features change, so check your own plan page 1[833][631][3616]for the exact list. Step 1: Confirm the Membership and Its Dates 1 Search every inbox for "ZoneAlarm", "Check Point", "order", 1[833][631][3616]"receipt" and "renewal", including spam. 2 Open the order and write down the plan name, order number and the "Renews on" date. 3 1[833][631][3616]Match the receipt to the biller. Receipt says Where to cancel ------ ZoneAlarm or its payment partner Order email link or 1[833][631][3616]ZoneAlarm account Apple Settings your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer The retailer's account 1[833][631][3616]Only a bank line Ask your bank for merchant details Step 2: End the Membership Stop the Renewal 1 Click 1[833][631][3616]the manage link in the order email, or sign in to your account. 2 Open "Subscriptions", "Orders" or "Billing". 3 Select the plan. 1[833][631][3616]4 Choose to turn off auto-renewal or cancel. 5 Decline any discount if you want to leave. 6 Confirm. On Apple, select 1[833][631][3616]ZoneAlarm and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" "Manage". Apple purchases can't be canceled through a 1[833][631][3616]Windows browser, so use an Apple device or ask Apple Support to help. On Google Play, select ZoneAlarm and tap "Cancel subscription". 1[833][631][3616]Can't find it? Contact ZoneAlarm support from the ZoneAlarm website with your name, order number and the last four digits of your card, 1[833][631][3616]and say: "Please turn off automatic renewal for my ZoneAlarm membership and confirm in writing." Step 3: Act on Each Benefit 1[833][631][3616]Replace the protection Windows Security and Windows Firewall are built into Windows and free. If you want a different paid product, choose it 1[833][631][3616]before the end date. Don't run two firewalls at once. Lose gracefully Download any manuals or settings exports you want. Note any 1[833][631][3616]custom firewall rules so you can recreate them. Keep what matters Save the confirmation email and receipt. Keep your account for a 1[833][631][3616]few months in case you need proof. Step 4: Confirm It Worked The page shows "Expires on date" or "Auto-renewal: Off" 1[833][631][3616]No next payment is listed You have a confirmation email or screenshot The old renewal date is in your calendar with "check statement" 1[833][631][3616]Step 5: Avoid Future Charges Risk Check ------ A second ZoneAlarm order Search for another receipt Other Check Point 1[833][631][3616]products Each is billed separately A store subscription Check the Apple and Google lists An old email address Check the addresses 1[833][631][3616]you've used A saved card Remove it after the end date, if you can Surprise charges Switch on bank alerts 1[833][631][3616]Scam warning: a message saying your ZoneAlarm membership renewed for a large amount, with a number to call, is a scam. Don't 1[833][631][3616]call it, and never install remote-access software. If You Were Already Charged 1 Turn off renewal first. 2 Contact ZoneAlarm support 1[833][631][3616]or the store with your order number, account email, and the date and amount of the charge. 3 Ask for a refund. About 1[833][631][3616]30 days is typical, and the sooner the better. 4 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 5 If 1[833][631][3616]no one responds, show your bank your receipt and cancellation proof. After the End Date Remove ZoneAlarm through "Settings Apps Installed 1[833][631][3616]apps" ZoneAlarm "Uninstall", then restart. Check that Windows Security shows green under "Virus & threat protection" and "Firewall & network protection". Quick 1[833][631][3616]Answers Does uninstalling ZoneAlarm end my membership? No. Only the account, store or seller does. Will my benefits stop right away? 1[833][631][3616]Not normally. They last until the end of the paid term. Can I turn renewal back on? Yes, from the same page 1[833][631][3616]before the term ends. Audit, Act, Confirm List the benefits, mark each as Keep, Lose or Replace, stop the renewal and 1[833][631][3616]confirm. Then your membership ends cleanly.