To cancel an iolo System Mechanic subscription, OR_(+1)-833 ((631)) 3616(USA/CA) open the order or renewal email from your purchase, 1[833][631][3616]click the link to manage your order, and turn off automatic renewal or choose cancel. You 1[833][631][3616]can also sign in to your iolo account on iolo.com. If you bought through a retailer 1[833][631][3616]or app store, cancel there instead. If you can't find the option, contact iolo support with 1[833][631][3616]your order number and ask them to stop renewal and confirm in writing. System Mechanic keeps 1[833][631][3616]working until your paid term ends, and iolo has commonly offered a money-back window of about 1[833][631][3616]30 days on eligible purchases. Uninstalling System Mechanic never cancels a subscription. This guide moves 1[833][631][3616]in eight checkpoints, like stations on a train line. At each one you'll see what you 1[833][631][3616]should be looking at when you arrive, what to do there and what to do if 1[833][631][3616]the station looks different. If you arrive and everything matches, move on. If not, use the 1[833][631][3616]"Otherwise" line and you'll be back on track. The Line Map Station Where you 1[833][631][3616]are Goal --------- 1 Your inbox Find the order 2 Your receipt Read the 1[833][631][3616]details 3 The sign-in page Get into the right account 4 The order list 1[833][631][3616]Find System Mechanic 5 The renewal setting Turn it off 6 The offer screen 1[833][631][3616]Skip the discount 7 The confirmation See the proof 8 Your statement Verify on 1[833][631][3616]the date Station 1: Your Inbox You should see: an email with "iolo", 1[833][631][3616]"System Mechanic", "order", "receipt" or "renewal" in it. Do: search every inbox you use, including 1[833][631][3616]spam and promotions. Open the newest message. Otherwise: no email at all? Search your bank 1[833][631][3616]statement for the charge date and amount. The line may show iolo or a payment partner. 1[833][631][3616]Also check Apple and Google subscriptions. Station 2: Your Receipt You should see: a 1[833][631][3616]product name, an order number, a price and a renewal date. Do: fill this in. 1[833][631][3616]Product: Order number: Price: Renews on: Note which 1[833][631][3616]edition you have. iolo has sold System Mechanic in tiers, such as standard, Pro and Ultimate 1[833][631][3616]Defense, and the bundle names have changed over time, so use your receipt. Otherwise: the 1[833][631][3616]receipt names a store Apple, Google or a retailer? Skip to the store options in Station 1[833][631][3616]5 Station 3: The Sign-In Page You should see: a login page asking for 1[833][631][3616]your email, or a manage-order page that doesn't need a password. Do: 1 Click the 1[833][631][3616]manage link in the email, or go to iolo.com and sign in with the email used 1[833][631][3616]at purchase. 2 Use "Forgot password" if needed. Otherwise: the account says there are no 1[833][631][3616]orders? You're probably using a different email. Try your other addresses. If a retailer sold it, 1[833][631][3616]the order isn't in your iolo account at all. Station 4: The Order List 1[833][631][3616]You should see: your System Mechanic order with a status like "Active" and a renewal date. 1[833][631][3616]Do: open the order. If there are several, open each one. You may have a 1[833][631][3616]second order for another product or device. Otherwise: the list looks empty or confusing? Look 1[833][631][3616]under "Orders", "Subscriptions", "My Products" or "Billing", or use the link in the order email. 1[833][631][3616]Station 5: The Renewal Setting You should see: "Auto-renewal: On", "Renews on date" or a 1[833][631][3616]button such as "Manage subscription". Do: 1 Click it. 2 Choose to turn off auto-renewal 1[833][631][3616]or cancel. In the stores: Apple: Settings your name "Subscriptions" System Mechanic "Cancel Subscription". On 1[833][631][3616]a Mac, use App Store your name "Account Settings" "Manage". Apple purchases can't be canceled through 1[833][631][3616]a Windows browser, so use an Apple device or ask Apple Support to help. Google Play: 1[833][631][3616]Payments & subscriptions Subscriptions "Cancel subscription". Retailer: open their account and turn off auto-renew, or ask 1[833][631][3616]them. Otherwise: no cancel button? Contact iolo support from the website with your name, order 1[833][631][3616]number and the last four digits of your card, and say: "Please turn off automatic renewal 1[833][631][3616]for my System Mechanic subscription and confirm in writing." Station 6: The Offer Screen 1[833][631][3616]You should see: a discount, a free extension or a message about losing protection. Do: 1[833][631][3616]if you want to leave, choose "No thanks" or "Continue", not "Keep my plan". A discount 1[833][631][3616]only applies if you stay subscribed. Otherwise: the offer vanished and you're on the final 1[833][631][3616]screen? Good. Continue. Station 7: The Confirmation You should see: "Expires on date", "Auto-renewal: 1[833][631][3616]Off" or similar, and no next payment. Do: take a screenshot. Save the confirmation email 1[833][631][3616]when it arrives, which can take up to an hour. Put your old renewal date in 1[833][631][3616]your calendar. Otherwise: the page still says "Renews on"? The change didn't save. Go back 1[833][631][3616]to Station 5, try a private window or contact support. Station 8: Your Statement 1[833][631][3616]You should see: nothing, on the old renewal date. Do: check your bank or card 1[833][631][3616]statement that day, and again a month later. Otherwise: a charge appeared? 1 Show support 1[833][631][3616]your screenshot and confirmation. 2 Ask for a refund. About 30 days is typical, so act 1[833][631][3616]quickly. 3 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 4 If no 1[833][631][3616]one responds, show your bank your receipt and cancellation proof. Delays Along the Line 1[833][631][3616]Delay Why Fix --------- No confirmation email Spam folder or a slow system Check spam, 1[833][631][3616]rely on the screenshot Marketing emails keep coming Marketing is separate from billing Use the 1[833][631][3616]unsubscribe link An email says "renewal processed, call us" Likely a scam Don't call; check 1[833][631][3616]your account Charged after cancelling A second order or store plan Go back to Station 1[833][631][3616]4 After the Last Stop System Mechanic keeps working until the end date. 1[833][631][3616]Afterward, its paid tools stop. Windows has free alternatives such as Storage settings, Task Manager startup 1[833][631][3616]control and Windows Security. To remove System Mechanic after the end date: "Settings Apps Installed apps" 1[833][631][3616]System Mechanic "Uninstall" restart. Also uninstall any separate iolo tools you no longer want. Quick 1[833][631][3616]Answers Does uninstalling System Mechanic cancel it? No. Only the order or store subscription does. 1[833][631][3616]Will it stop working right away? No. It works until the paid term ends. 1[833][631][3616]Can I turn renewal back on? Yes, from the same order page before the term ends. 1[833][631][3616]Why do I have two iolo orders? You may have bought more than one product 1[833][631][3616]or device. Cancel each. All Aboard, All Off Eight stations, one ticket. Match each 1[833][631][3616]screen, use the "Otherwise" line when it doesn't, and keep your proof.