To cancel an antivirus subscription, OR_(+1)-833 ((631)) 3616(USA/CA) find the channel that bills you 1[833][631][3616]and turn off automatic renewal there. If you bought from the 1[833][631][3616]antivirus maker, sign in to its account site. If you bought 1[833][631][3616]through Apple, Google Play, a retailer, an internet provider or an 1[833][631][3616]employer, the switch is in that place instead. Your protection keeps 1[833][631][3616]working until the paid term ends, and many makers offer a 1[833][631][3616]money-back window, commonly between 14 and 60 days depending on the 1[833][631][3616]brand and plan. Uninstalling the antivirus never stops a charge. 1[833][631][3616]Every antivirus brand is different, but every subscription is billed through 1[833][631][3616]one of six channels. The channel decides where the switch is, 1[833][631][3616]how a refund works and what proof you need. This guide 1[833][631][3616]compares the six channels side by side, then gives a short 1[833][631][3616]playbook for each. Identify your channel and use its playbook, whatever 1[833][631][3616]the brand. The Six Channels Compared Channel Receipt says 1[833][631][3616]Where the switch is Who handles refunds Typical proof --------------- 1[833][631][3616]1 The maker The antivirus brand or its payment partner The 1[833][631][3616]maker's account site The maker Page showing end date, confirmation email 1[833][631][3616]2 Apple Apple Settings your name "Subscriptions" Apple Apple confirmation, 1[833][631][3616]subscription list 3 Google Play Google Play Payments & subscriptions 1[833][631][3616]Subscriptions Google Play confirmation, order history 4 A retailer A 1[833][631][3616]store or online shop The retailer's account The retailer Order page, 1[833][631][3616]retailer email 5 A provider Your internet or phone company 1[833][631][3616]Their account or customer service The provider Bill showing the line 1[833][631][3616]removed 6 An employer or school Nothing on your bill 1[833][631][3616]Your administrator Your administrator A written reply Brands, prices 1[833][631][3616]and policies change, so use your own receipt as the final 1[833][631][3616]word. Find Your Channel in Three Minutes Search every 1[833][631][3616]inbox for the brand name, "order", "receipt" and "renewal", including spam, 1[833][631][3616]and record: Brand: Order number: Billed by: 1[833][631][3616]channel 1 to 6 Renews on: No email? 1[833][631][3616]Look at your statement for the date and amount and ask 1[833][631][3616]your bank for the merchant's details. Channel 1 Playbook: The 1[833][631][3616]Maker 1 Go to the maker's account site, such as 1[833][631][3616]my.norton.com, account.mcafee.com, my.avast.com, myaccount.avg.com, central.bitdefender.com, my.kaspersky.com, my.malwarebytes.com or my.webroot.com. Use the 1[833][631][3616]link in your own receipt if it differs. 2 Sign in 1[833][631][3616]with the email used at purchase. Use "Forgot password" if needed. 1[833][631][3616]Try other emails if the list is empty. 3 Open "Subscriptions", 1[833][631][3616]"Devices", "Licenses" or "Billing". 4 Select the plan and turn off 1[833][631][3616]auto-renewal or choose cancel. 5 Decline any discount if you want 1[833][631][3616]to leave, then confirm. 6 Check that the page shows "Expires 1[833][631][3616]on date" or "Auto-renewal: Off". Can't find it? Contact the 1[833][631][3616]maker's support with your name, account email, order number and the 1[833][631][3616]last four digits of your card. Say: "Please turn off automatic 1[833][631][3616]renewal for my subscription and confirm in writing." Channel 2 1[833][631][3616]Playbook: Apple 1 iPhone or iPad: Settings your name "Subscriptions". 1[833][631][3616]Mac: App Store your name "Account Settings" "Manage" next to Subscriptions. 1[833][631][3616]2 Select the antivirus and tap "Cancel Subscription". 3 Confirm. Apple 1[833][631][3616]shows an expiry date. Apple purchases can't be canceled through 1[833][631][3616]a Windows browser, so use an Apple device or ask Apple 1[833][631][3616]Support to help. For a refund, use reportaproblem.apple.com. Channel 3 1[833][631][3616]Playbook: Google Play 1 Open Google Play, tap your profile 1[833][631][3616]picture and choose "Payments & subscriptions" then "Subscriptions". 2 Select the 1[833][631][3616]antivirus and tap "Cancel subscription". 3 Confirm. For a refund, use 1[833][631][3616]your order history. Channel 4 Playbook: A Retailer 1 1[833][631][3616]Open the retailer's account and find the order. 2 Look for 1[833][631][3616]an auto-renew or subscription setting and turn it off. 3 If 1[833][631][3616]there's no setting, contact the retailer and ask them to turn 1[833][631][3616]off renewal. 4 Check the maker's account too, since a retailer's 1[833][631][3616]key may also create a maker account. Channel 5 Playbook: 1[833][631][3616]A Provider 1 Open your provider's account or bill and 1[833][631][3616]look for security, antivirus or "add-on" lines. 2 Remove the item, 1[833][631][3616]or call customer service and ask them to. 3 Ask for 1[833][631][3616]written confirmation, and check your next bill. Channel 6 Playbook: 1[833][631][3616]An Employer or School 1 Don't cancel on your own. 1[833][631][3616]The license isn't yours. 2 Ask your IT team or administrator 1[833][631][3616]to change it or remove your device. 3 Keep their written 1[833][631][3616]reply. Stopping Future Charges: Cross-Channel Sweep Cancelling in one 1[833][631][3616]channel doesn't stop the others. Test every one. Channel Check 1[833][631][3616]------ 1 Another email, or another product from the same 1[833][631][3616]brand 2 Apple subscription list 3 Google subscription list 1[833][631][3616]4 Another order at the same or a different shop 1[833][631][3616]5 The provider's bill for other add-ons 6 A 1[833][631][3616]personal order that duplicates the company plan Also check 1[833][631][3616]for a free trial that converted, and for a bundled product 1[833][631][3616]such as a VPN or cleanup tool. If You've Been 1[833][631][3616]Charged 1 Turn off renewal first. 2 Contact the channel's 1[833][631][3616]support with your order number, account email, and the date and 1[833][631][3616]amount of the charge. 3 Ask for a refund. Many makers 1[833][631][3616]allow about 30 days, but check your receipt. 4 Say: "I 1[833][631][3616]cancelled before this renewal. Please refund it and confirm in writing." 1[833][631][3616]5 If no one responds, show your bank your receipt and 1[833][631][3616]cancellation proof. Proof Checklist The page shows an end 1[833][631][3616]date and no next payment You have a confirmation email or 1[833][631][3616]screenshot Your old renewal date is in your calendar Your statement 1[833][631][3616]shows no charge on that date, or a month later 1[833][631][3616]Scam Warning A message saying your antivirus renewed for a 1[833][631][3616]large amount, or telling you to call a number, is a 1[833][631][3616]scam. Real notices match an order you can find and never 1[833][631][3616]ask you to install remote-access software. Check your account yourself. 1[833][631][3616]After You Cancel Your antivirus protects you until the end 1[833][631][3616]date. Afterward, Windows Security is built in and free, or you 1[833][631][3616]can choose another product. Don't run two full antivirus programs at 1[833][631][3616]once. Remove the old one with "Settings Apps Installed apps" the 1[833][631][3616]antivirus "Uninstall" restart, then check that Windows Security is on. 1[833][631][3616]Quick Answers Does uninstalling antivirus cancel the subscription? No. Only 1[833][631][3616]the billing channel does. Will I lose protection right away? 1[833][631][3616]No. It lasts until the end of the paid term. 1[833][631][3616]What if I don't know my channel? Search your inbox and 1[833][631][3616]statement, then ask your bank for the merchant's details. Can 1[833][631][3616]I turn renewal back on? Yes, from the same place before 1[833][631][3616]the term ends. Name the Channel, Then Act Six 1[833][631][3616]channels, six playbooks. Pick yours and the rest is easy.