To cancel a CleanMyMac subscription, OR_(+1)-833 ((631)) 3616(USA/CA) find who bills you and turn off auto-renewal there. For a MacPaw purchase, 1[833][631][3616]use the manage link in your order email or sign in to your MacPaw account. For a Mac 1[833][631][3616]App Store purchase, use App Store your name "Account Settings" "Subscriptions". For Setapp, manage the plan in your 1[833][631][3616]Setapp account. Paid features normally last until the end of the term, and removing the app never cancels 1[833][631][3616]billing. A recent charge can often be refunded within about 30 days, so check your receipt for terms. 1[833][631][3616]Rather than a list of steps, this guide is a report card. You grade your own situation 1[833][631][3616]in five subjects, from A all safe to F a charge is coming. Each grade comes with the 1[833][631][3616]reason for it and the exact action that raises it. When every subject shows an A, you're finished. 1[833][631][3616]Your Report Card Copy it and fill it in as you go. Subject What it 1[833][631][3616]checks Your grade --------- 1 Billing You know who charges you 2 Renewal Auto-renewal is off 1[833][631][3616]3 Access You still use what you paid for 4 Money No unwanted charge is left 1[833][631][3616]unresolved 5 Account Nothing else is tied to you Subject 1: Billing Grade What 1[833][631][3616]it means ------ A You know your biller and your order number C You know the 1[833][631][3616]biller but can't find the order F You don't know who charges you How to 1[833][631][3616]raise it: 1 Search every inbox for "MacPaw", "CleanMyMac", "Setapp", "Apple", "receipt", "order" and "renewal", including spam. 2 1[833][631][3616]Read the sender at the top. 3 If nothing turns up, check your bank statement for the date 1[833][631][3616]and amount, and check your Apple subscription list. Sender Where you manage it ------ MacPaw or 1[833][631][3616]its payment partner MacPaw account or order email link Apple Account Settings Subscriptions Setapp Your Setapp 1[833][631][3616]account A retailer The retailer's account Apple purchases can't be canceled through a Windows browser, 1[833][631][3616]so use an Apple device or ask Apple Support to help. Subject 2: Renewal Grade What 1[833][631][3616]it means ------ A The page shows "Expires on date" or "Auto-renewal: Off" C You clicked 1[833][631][3616]cancel but didn't confirm the result F The page still says "Renews on" How to 1[833][631][3616]raise it: 1 Open the subscription at your biller. 2 Choose "Cancel Subscription", "Turn off auto-renewal" or the 1[833][631][3616]closest wording. 3 Decline any discount if you want to leave. 4 Confirm, then reload the page and 1[833][631][3616]check the wording. 5 Save a screenshot and the confirmation email. Stuck at F? Contact MacPaw support 1[833][631][3616]from the MacPaw website with your name, order number and the last four digits of your card, and 1[833][631][3616]say: "Please turn off automatic renewal for my CleanMyMac subscription and confirm in writing." Subject 3: Access 1[833][631][3616]Grade What it means ------ A You cancelled but still use the app until the end 1[833][631][3616]date C You uninstalled early, wasting paid days F You removed the app and left the 1[833][631][3616]subscription running How to raise it: Keep the app until the end date, so you use 1[833][631][3616]what you paid for. If you've already deleted it, reinstall and sign in to use the remaining time. 1[833][631][3616]Remove it after the end date by dragging CleanMyMac to the Trash, or using its uninstaller if offered. 1[833][631][3616]Empty the Trash. Remember that the subscription is online, so deleting the app is only housekeeping. 1[833][631][3616]Subject 4: Money Grade What it means ------ A No charge after the end date, or 1[833][631][3616]a refund is received C You were charged and have not yet asked F You were 1[833][631][3616]charged and the request is unanswered How to raise it: 1 Turn off renewal first. 2 1[833][631][3616]Contact MacPaw support or Apple, or Setapp with your order number, account email, and the date and amount 1[833][631][3616]of the charge. 3 Ask for a refund. About 30 days is typical, and the sooner the better. 1[833][631][3616]4 For Apple, use reportaproblem.apple.com. 5 If no one responds, show your bank your receipt and cancellation proof. 1[833][631][3616]A refund isn't guaranteed, and it depends on the terms and timing. Subject 5: Account 1[833][631][3616]Grade What it means ------ A One order, one biller, nothing hidden C A second order 1[833][631][3616]or Setapp plan is still active F A duplicate plan renews soon How to raise 1[833][631][3616]it, and manage your account: Task What to do ------ Duplicate orders Search for a second 1[833][631][3616]receipt and cancel it too Setapp It's separate from CleanMyMac, so cancel it if you don't want 1[833][631][3616]it Other MacPaw apps Each has its own renewal Marketing emails Use the unsubscribe link, since 1[833][631][3616]marketing is separate from billing Stored card Remove it after the end date, if you can 1[833][631][3616]Bank alerts Switch them on for surprise charges Deleting the account Ask MacPaw support, but cancel first 1[833][631][3616]Scam warning: a message saying your CleanMyMac plan renewed for a large amount, with a number 1[833][631][3616]to call, is a scam. Don't call it, and never install remote-access software. Final Grades Subject 1[833][631][3616]Target ------ Billing A Renewal A Access A Money A Account A 1[833][631][3616]If you're short of an A, return to that subject and follow its row. Quick Answers 1[833][631][3616]Does deleting CleanMyMac cancel my plan? No. Only the subscription does. Will paid features stop right 1[833][631][3616]away? Usually not. They work until the end of the paid term. Is Setapp the same as 1[833][631][3616]CleanMyMac? No. Setapp is a separate subscription. Can I turn renewal back on? Yes, from the same 1[833][631][3616]page before the term ends. Graduate With Straight A's Know your biller, turn off renewal, use 1[833][631][3616]what you paid for, handle any charge and tidy your account. Then you're done.