To manage a ZoneAlarm renewal, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your ZoneAlarm account at my.zonealarm.com, open your subscriptions and select the plan. From there you 1[833][631][3616]can turn auto-renewal on or off, change your plan, update your payment method or cancel. If you bought through a retailer, an app 1[833][631][3616]store or an internet provider, manage the renewal there instead. If you can't find an option, contact ZoneAlarm support with your order number 1[833][631][3616]and ask them to make the change and confirm in writing. Protection keeps working until the paid term ends, and ZoneAlarm has typically 1[833][631][3616]offered a money-back window of about 30 days on eligible purchases. Uninstalling ZoneAlarm never changes your renewal. You probably didn't come here 1[833][631][3616]to read a story. You came with one specific job, such as changing a card or stopping a charge. So this guide is 1[833][631][3616]built as an A-to-Z task index, like the index at the back of a book. Find your task alphabetically, read its short entry 1[833][631][3616]and you're done. Before You Start: Three Facts 1 Where you bought decides where you manage. Find your receipt first. 2 1[833][631][3616]Search for it. Look in every inbox for "ZoneAlarm", "Check Point", "order", "receipt" and "renewal", including spam. 3 Record the basics. 1[833][631][3616]Plan: Order number: Renews on: Billed by: Receipt says Where to manage ------ ZoneAlarm or a 1[833][631][3616]payment partner my.zonealarm.com Apple Settings your name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer or provider Their 1[833][631][3616]account or customer service Sign in with the email used at purchase. Use "Forgot password" if needed. If the list is 1[833][631][3616]empty, try your other addresses. Plan names and layout change over time, so labels may differ slightly. The Task Index Letter 1[833][631][3616]Task ------ A Add or remove devices B Billing history and invoices C Cancel D Downgrade E End 1[833][631][3616]date, finding it P Payment method, updating R Refund, requesting T Turn auto-renewal on or off U Upgrade 1[833][631][3616]W Wrong charge, investigating A: Add or Remove Devices Where: your account's plan or devices area. How: open your plan, 1[833][631][3616]look for the device list and add or remove computers. A plan covers a set number of devices, so adding more may need 1[833][631][3616]an upgrade. Note: removing a device frees a slot. It doesn't change billing. B: Billing History and Invoices Where: your order 1[833][631][3616]email or the orders area of your account. How: open "Orders" or "Billing history" and download the invoice for the order you need. 1[833][631][3616]Note: if you bought from a store, the invoice comes from the store. C: Cancel Where: your account's subscription page, or 1[833][631][3616]the store. How: 1 Open "Subscriptions" and select your plan. 2 Choose cancel or turn off auto-renewal. 3 Decline any discount if you 1[833][631][3616]want to leave, then confirm. 4 Check that the page shows an end date and no next payment. 5 Save a screenshot and 1[833][631][3616]the confirmation email. Stores: for Apple, select ZoneAlarm and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" 1[833][631][3616]"Manage". Apple purchases can't be canceled through a Windows browser, so use an Apple device or ask Apple Support to help. For Google 1[833][631][3616]Play, tap "Cancel subscription". Note: protection continues until the end date. D: Downgrade Where: the plan area, if available, or support. 1[833][631][3616]How: look for "Change plan". If it isn't shown, ask support whether a smaller plan is available, and whether the change applies now 1[833][631][3616]or at renewal. Note: ask for the price in writing before you confirm. E: End Date, Finding It Where: the subscription 1[833][631][3616]page, or the ZoneAlarm window. How: your account lists "Expires on" or "Renews on". In the app, open the account or license area. 1[833][631][3616]Note: put it in your calendar with a reminder a week earlier. P: Payment Method, Updating Where: the billing area of 1[833][631][3616]your account. How: 1 Open "Billing" or "Payment method". 2 Enter the new card details and save. 3 Check for a confirmation. Note: 1[833][631][3616]don't update your card if you plan to cancel. Cancel first, then remove the card. R: Refund, Requesting Where: ZoneAlarm support, 1[833][631][3616]or the store. How: 1 Turn off renewal first. 2 Contact support with your order number and the date and amount of the 1[833][631][3616]charge. 3 Ask for a refund. About 30 days is typical, so act quickly. 4 For Apple, use reportaproblem.apple.com. For Google Play, use 1[833][631][3616]your order history. 5 If no one responds, show your bank your receipt and cancellation proof. Note: a refund may end access sooner. 1[833][631][3616]T: Turn Auto-Renewal On or Off Where: the subscription page. How: select your plan and flip the auto-renewal setting. On: protection 1[833][631][3616]continues without a gap, charged at the renewal price on the renewal date. Off: the plan ends on the end date unless you 1[833][631][3616]renew by hand. U: Upgrade Where: the plan area or the ZoneAlarm window. How: choose "Upgrade", compare features and complete payment. 1[833][631][3616]Note: upgrading can start a new order. Check that the old one doesn't also renew. W: Wrong Charge, Investigating Where: your 1[833][631][3616]statement, inbox and store lists. How: 1 Note the date and amount. 2 Search your inbox for a matching receipt. 3 Check Apple 1[833][631][3616]and Google subscription lists. 4 Ask your bank for the merchant's details. 5 A message saying your ZoneAlarm renewal was "processed" and telling 1[833][631][3616]you to call a number is a scam. Don't call it. Which Entry Do You Need? You want to... Entry 1[833][631][3616]------ Stop paying C, T Pay less D, T Pay with a different card P See what you paid B 1[833][631][3616]Get money back R Know when it ends E Check That It Worked The page shows the setting 1[833][631][3616]you chose You have a confirmation email or screenshot Your renewal date is in your calendar Your next statement matches what you expected 1[833][631][3616]Quick Answers Does uninstalling ZoneAlarm change my renewal? No. Only the account, store or seller does. Will I lose protection 1[833][631][3616]right away if I cancel? No. It lasts until the end of the paid term. Can I turn renewal back on? Yes, 1[833][631][3616]from your account before the plan expires. What replaces ZoneAlarm? Windows Security is built in and free, or you can choose another 1[833][631][3616]product. Look It Up, Do It, Done Find your letter, follow its entry and save your proof.