To cancel a Kaspersky subscription, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your My 1[833][631][3616]Kaspersky account at my.kaspersky.com, open your subscriptions or licenses, select 1[833][631][3616]the product and turn off auto-renewal or choose cancel. If 1[833][631][3616]you bought through a reseller, retailer or app store, manage 1[833][631][3616]it there. If you are in the United States, note 1[833][631][3616]that Kaspersky's US consumer business was wound down in 2024 1[833][631][3616]and customers were moved to another provider, UltraAV, so your 1[833][631][3616]billing may now be with them. Your protection keeps working 1[833][631][3616]until the paid term ends, and Kaspersky has typically offered 1[833][631][3616]a money-back window of about 30 days on eligible purchases. 1[833][631][3616]Uninstalling Kaspersky never cancels a subscription. Most people get 1[833][631][3616]stuck not on the clicking but on the words. What 1[833][631][3616]do you say to support? How do you ask for 1[833][631][3616]a refund? How do you question a charge? So this 1[833][631][3616]guide is a letter pack. It gives you three ready-to-use 1[833][631][3616]messages, one each for stopping auto-renewal, questioning billing and requesting 1[833][631][3616]a refund, with a short checklist for each. Copy, fill 1[833][631][3616]in the blanks and send. Before You Write: Gather 1[833][631][3616]Your Details Search every inbox for "Kaspersky", "UltraAV", "order", 1[833][631][3616]"receipt" and "renewal", including spam, then fill in: 1[833][631][3616]Product: Order number: Account email: Charge date: 1[833][631][3616]Charge amount: Billed by: Renews on: 1[833][631][3616]Find the right recipient. Receipt says Who 1[833][631][3616]to write to ------ Kaspersky Kaspersky support, through my.kaspersky.com 1[833][631][3616]or their website UltraAV US customers UltraAV support 1[833][631][3616]A reseller or retailer The seller's support Apple Apple, 1[833][631][3616]via reportaproblem.apple.com Google Google Play, via your order history 1[833][631][3616]An internet provider The provider's customer service 1[833][631][3616]Try self-service first. Often the quickest route is the account 1[833][631][3616]itself. 1 Sign in with the email used at 1[833][631][3616]purchase. Use "Forgot password" if needed. 2 Open "Subscriptions" or 1[833][631][3616]"Licenses". 3 Select your product. 4 Choose to turn off 1[833][631][3616]auto-renewal or cancel. 5 Decline any discount if you want 1[833][631][3616]to leave, then confirm. 6 Check that the page shows 1[833][631][3616]an end date and no next payment. Apple purchases 1[833][631][3616]can't be canceled through a Windows browser, so use an 1[833][631][3616]Apple device or ask Apple Support to help. If self-service 1[833][631][3616]fails, send Letter 1 Letter 1: Stop Auto-Renewal 1[833][631][3616]Use it when: you can't find the cancel option, or 1[833][631][3616]the page won't save. Subject: Please turn off 1[833][631][3616]automatic renewal order ORDER NUMBER Hello, Please turn 1[833][631][3616]off automatic renewal for my PRODUCT subscription. Account email: 1[833][631][3616]EMAIL Order number: ORDER NUMBER Last four digits of the 1[833][631][3616]card: XXXX Current renewal date: DATE I'd like to 1[833][631][3616]keep using the product until the end of my paid 1[833][631][3616]term. Please confirm in writing that renewal is off and 1[833][631][3616]tell me the end date. Thank you, NAME 1[833][631][3616]Checklist after sending: Note the date and time you 1[833][631][3616]sent it Save any reference number Check the account page 1[833][631][3616]for an end date If there's no reply in 3 1[833][631][3616]days, send it again Letter 2: Question a Charge 1[833][631][3616]Use it when: you see a charge you don't 1[833][631][3616]understand. Subject: Question about a charge on DATE 1[833][631][3616]Hello, I see a charge of AMOUNT on 1[833][631][3616]DATE that appears to be from you. Account email: 1[833][631][3616]EMAIL Last four digits of the card: XXXX Please 1[833][631][3616]tell me which product and order this charge relates to, 1[833][631][3616]and whether automatic renewal is on. If I cancelled before 1[833][631][3616]this charge, please tell me why it was made. 1[833][631][3616]Thank you, NAME Checklist before sending: You searched 1[833][631][3616]your other email addresses for a receipt You checked Apple 1[833][631][3616]and Google subscription lists You checked whether a family member 1[833][631][3616]or company bought it You looked at the merchant name 1[833][631][3616]on your statement Warning: a message that says your 1[833][631][3616]Kaspersky renewal was "processed" and tells you to call a 1[833][631][3616]number is a scam. Don't call it. Letter 3: 1[833][631][3616]Request a Refund Use it when: you were charged 1[833][631][3616]and don't want the renewal. Subject: Refund request 1[833][631][3616]order ORDER NUMBER Hello, I would like a 1[833][631][3616]refund for the charge of AMOUNT on DATE for my 1[833][631][3616]PRODUCT subscription, and I'd like automatic renewal turned off. 1[833][631][3616]Account email: EMAIL Order number: ORDER NUMBER Last four digits 1[833][631][3616]of the card: XXXX Please confirm in writing that 1[833][631][3616]the refund has been approved and that renewal is off. 1[833][631][3616]Thank you, NAME Checklist before sending: You 1[833][631][3616]turned off renewal first You checked the date, since about 1[833][631][3616]30 days is typical You attached your receipt and any 1[833][631][3616]cancellation proof You understand a refund may end access sooner 1[833][631][3616]What Happens After Each Letter Letter What you 1[833][631][3616]should see ------ 1 A reply confirming renewal is 1[833][631][3616]off. The page shows an end date 2 A 1[833][631][3616]reply naming the order and the reason for the charge 1[833][631][3616]3 A decision on the refund, and money returned 1[833][631][3616]to the original payment method after processing If 1[833][631][3616]No One Replies 1 Send the same letter again 1[833][631][3616]after 3 days. 2 Use another contact route, such as 1[833][631][3616]chat or phone, from the official website. 3 For Apple, 1[833][631][3616]use reportaproblem.apple.com. For Google Play, use your order history. 4 1[833][631][3616]Show your bank your receipt, cancellation proof and your sent 1[833][631][3616]letters. A bank can help with disputed charges. Managing 1[833][631][3616]Your Billing Afterwards Put your old renewal date in 1[833][631][3616]your calendar and check your statement that day. Check for 1[833][631][3616]a second order under another email. If you plan to 1[833][631][3616]switch products, install the replacement before your end date. Windows 1[833][631][3616]Security is built in and free. Don't run two full 1[833][631][3616]antivirus programs at once. Quick Answers Does uninstalling 1[833][631][3616]Kaspersky cancel the subscription? No. Only the account, store or 1[833][631][3616]seller does. Will I lose protection right away? No. 1[833][631][3616]It lasts until the end of the paid term. 1[833][631][3616]Why is UltraAV billing me? US customers were moved to 1[833][631][3616]UltraAV in 2024, so the provider on your receipt may 1[833][631][3616]be different. Can I turn renewal back on? Yes, 1[833][631][3616]from the same page before the term ends. Send, 1[833][631][3616]Save, Check Pick the right letter, send it, save 1[833][631][3616]the reply and check your statement on the old renewal 1[833][631][3616]date.