MacPaw doesn't sell one product called "Premium", OR_(+1)-833 ((631)) 3616(USA/CA) so when people say "MacPaw Premium" they usually mean a paid plan for a MacPaw app such 1[833][631][3616]as CleanMyMac, or for Setapp, MacPaw's app subscription service. To cancel, find which one you're billed for, then sign in to your MacPaw account 1[833][631][3616]my.macpaw.com and turn off renewal or choose cancel. If you bought through the Mac App Store or an iPhone, cancel in your Apple ID 1[833][631][3616]subscriptions. If you bought through Setapp, cancel in your Setapp account. MacPaw has typically offered a refund window of about 30 days on eligible 1[833][631][3616]purchases. Deleting the app never cancels a subscription. The confusion comes from MacPaw being a company with several products under one name. To 1[833][631][3616]straighten it out, this guide uses a family tree. Start at the top, follow the branch that matches your charge and stop when you 1[833][631][3616]reach your own name. That branch has your cancel steps. The MacPaw Family Tree MacPaw the company +---------------------+---------------------+ CleanMyMac 1[833][631][3616]Setapp Other MacPaw apps cleaner app app subscription Gemini, CleanShot, Moonlock... bought from: bought from: bought from: MacPaw / App Store Setapp / 1[833][631][3616]iOS MacPaw / App Store Apps and plans in the family change over time, so treat the tree as a guide and 1[833][631][3616]rely on your receipt for the truth. Step 1: Find Your Name on the Tree Search every inbox for "MacPaw", "CleanMyMac", "Setapp", 1[833][631][3616]"order", "receipt" and "renewal", including spam. Open the newest message and fill in: Product: Bought from: Order number: Renewal 1[833][631][3616]date: Then choose your branch. Receipt says Your branch ------ CleanMyMac, billed by MacPaw Branch A CleanMyMac, billed 1[833][631][3616]by Apple Branch B Setapp Branch C Another MacPaw app Branch D Something else Branch E Branch A: CleanMyMac 1[833][631][3616]Billed by MacPaw 1 Go to my.macpaw.com and sign in with the email used at purchase. Use "Forgot password" if needed. 2 Open 1[833][631][3616]"Subscriptions", "Orders" or "Billing". 3 Select your CleanMyMac plan. 4 Choose to turn off auto-renewal or cancel. 5 Decline any discount if you want 1[833][631][3616]to leave, then confirm. 6 Check that the page shows an end date and no next payment. Branch B: CleanMyMac Billed by Apple 1[833][631][3616]1 Mac: open the App Store, click your name, choose "Account Settings" and click "Manage" next to Subscriptions. 2 iPhone or iPad: Settings 1[833][631][3616]your name "Subscriptions". 3 Select CleanMyMac and tap "Cancel Subscription". 4 Confirm. Apple shows an expiry date. Apple purchases can't be canceled through 1[833][631][3616]a Windows browser, so use an Apple device or ask Apple Support to help. For a refund, use reportaproblem.apple.com. Branch C: Setapp 1[833][631][3616]Setapp is a separate subscription that gives access to many apps. Cancelling a single app doesn't cancel Setapp. 1 Sign in to your 1[833][631][3616]Setapp account on the Setapp website, or open the Setapp app and go to your account. 2 Open your subscription or billing area. 3 1[833][631][3616]Choose to cancel or turn off renewal, and confirm. 4 If you subscribed on an iPhone, cancel in Apple subscriptions. Cancelling Setapp ends 1[833][631][3616]your access to its apps when the term ends. If you also hold a separate CleanMyMac license, that's Branch A or B. Branch 1[833][631][3616]D: Another MacPaw App Follow Branch A if MacPaw billed you, or Branch B if Apple did. Select the app named on your 1[833][631][3616]receipt, such as Gemini or CleanShot, and repeat the steps. The apps are separate, so cancel each one you pay for. Branch E: 1[833][631][3616]Something Else 1 Compare the date and amount with your MacPaw emails. If they don't match, it may be another seller. 2 Check 1[833][631][3616]Apple and Google subscription lists. 3 Ask your bank for the merchant's details. 4 A message saying your MacPaw renewal was "processed" and telling 1[833][631][3616]you to call a number is a scam. Don't call it. Check the Whole Tree Many people cancel one branch and keep 1[833][631][3616]paying on another. Walk the tree. CleanMyMac: cancelled or not applicable Setapp: cancelled or not applicable Other apps: cancelled or not applicable No 1[833][631][3616]second email address with another MacPaw account Proof That It Worked Your page shows "Expires on date" or "Auto-renewal: Off" You have 1[833][631][3616]a confirmation email or screenshot Your old renewal date is in your calendar Your statement shows no charge on that date If the 1[833][631][3616]page still says "Renews on", repeat the steps or contact MacPaw support from macpaw.com with your name, account email, order number and the last 1[833][631][3616]four digits of your card. Say: "Please turn off automatic renewal for my subscription and confirm in writing." If You Were Already Charged 1[833][631][3616]1 Turn off renewal first. 2 Contact MacPaw support or Apple or Setapp with your order number and the date and amount of 1[833][631][3616]the charge. 3 Ask for a refund. About 30 days is typical, so act quickly. 4 If no one responds, show your bank your 1[833][631][3616]receipt and cancellation proof. After You Cancel Paid features work until the end date. After that, CleanMyMac may continue with limited free 1[833][631][3616]functions. To remove the app, drag it to the Trash, or use its own uninstall option, and clear leftovers if you wish. Deleting it 1[833][631][3616]never cancels a subscription. Quick Answers Is there a MacPaw Premium? Not as a single product. It usually means a CleanMyMac or 1[833][631][3616]Setapp plan. Does cancelling Setapp cancel CleanMyMac? No, unless your CleanMyMac comes only through Setapp. Will the app stop right away? No. 1[833][631][3616]It works until the end of the paid term. Can I turn renewal back on? Yes, from the same page before the term 1[833][631][3616]ends. Follow Your Branch Find your name on the tree, follow its branch and check the others. That's the whole family.