To cancel an iolo subscription, OR_(+1)-833 ((631)) 3616(USA/CA) open the manage link in your order email, or sign in to your iolo account, find the order 1[833][631][3616]and turn off automatic renewal. If you bought through a retailer, Apple or another seller, cancel there instead. Your program, such as System 1[833][631][3616]Mechanic, normally keeps working until the end of the paid term, and uninstalling it never cancels billing. If self-service fails, support can do 1[833][631][3616]it for you, and the fastest conversation is the one where you already have the answers to their questions. Most cancellations stall 1[833][631][3616]for one reason: when you contact support, they ask a few questions and you don't have the answers ready. So this guide gives 1[833][631][3616]you the support desk question list. First comes the do-it-yourself route in three steps. Then come the eight questions a support agent will 1[833][631][3616]typically ask, with the best answer to each one and where to find it. Route 1: Do It Yourself in Three Steps 1[833][631][3616]1 Find the receipt. Search every inbox for "iolo", "System Mechanic", "order", "receipt" and "renewal", including spam. 2 Open the order. Click 1[833][631][3616]the manage link in the email, or sign in to your iolo account and open "Orders", "Subscriptions" or "Billing". 3 Turn off renewal. 1[833][631][3616]Select the product, choose to turn off auto-renewal or cancel, decline any discount if you want to leave, and confirm. Then check 1[833][631][3616]that the page shows "Expires on date" or "Auto-renewal: Off" and no next payment. If you bought elsewhere Receipt says Where 1[833][631][3616]to cancel ------ iolo or its payment partner Order email link or iolo account Apple Settings your name "Subscriptions" Google 1[833][631][3616]Google Play Payments & subscriptions Subscriptions A retailer The retailer's account Only a bank line Ask your bank for merchant details 1[833][631][3616]On Apple, select the app and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" "Manage". Apple 1[833][631][3616]purchases can't be canceled through a Windows browser, so use an Apple device or ask Apple Support to help. On Google Play, select 1[833][631][3616]the app and tap "Cancel subscription". Route 2: The Support Desk Question List Contact iolo support from the iolo website. Then 1[833][631][3616]expect these questions. Question 1: "What's your full name and account email?" Best answer: the exact name and email used at purchase. 1[833][631][3616]Where to find it: the order email. If you don't remember, try each address you own. Question 2: "What's your order number?" 1[833][631][3616]Best answer: the number from your receipt. Where to find it: near the top of the order email, or in "Orders" in your 1[833][631][3616]account. Question 3: "Which product do you have?" Best answer: the exact name, such as System Mechanic. Where to find it: the 1[833][631][3616]receipt line item, or the program's About page. Question 4: "When did you buy it, and when does it renew?" Best answer: 1[833][631][3616]the purchase date and the "Renews on" date. Where to find it: the order page or your receipt. Question 5: "What are 1[833][631][3616]the last four digits of your card?" Best answer: only the last four, never the full number. Where to find it: your receipt 1[833][631][3616]or your bank statement. Question 6: "What would you like us to do?" Best answer: be exact: "Please turn off automatic 1[833][631][3616]renewal for my iolo subscription and confirm in writing." Add "and review a refund" only if you were charged recently. Question 1[833][631][3616]7: "Would a discount change your mind?" Best answer: if you want to leave, say: "No, thank you. Please just stop the renewal." 1[833][631][3616]Question 8: "Is there anything else on the account?" Best answer: list any other iolo products or orders, so they can be 1[833][631][3616]checked at the same time. Your Support Card Fill it in before you contact them. Name: Account email: 1[833][631][3616]Order number: Product: Purchased on: Renews on: Card last 4: My request: Turn off auto-renewal and confirm 1[833][631][3616]in writing. Save every reply, and write down the date and time of any chat. Avoiding Future Charges Risk 1[833][631][3616]Check ------ A second iolo order Search for another receipt Another iolo product Each is billed separately An old email 1[833][631][3616]address Check the addresses you've used A store subscription Check the Apple and Google lists A saved card Remove it after 1[833][631][3616]the end date, if you can Surprise charges Switch on bank alerts Scam warning: a message saying your iolo plan 1[833][631][3616]renewed for a large amount, with a number to call, is a scam. Don't call it, don't share passwords and never install remote-access 1[833][631][3616]software. Managing Your Account Afterwards Proof: keep the confirmation email and a screenshot of the end date. Calendar: note the old 1[833][631][3616]renewal date with "check statement". Marketing: use the unsubscribe link, since marketing is separate from billing. Account deletion: ask support after you cancel. 1[833][631][3616]Use the rest of your term: keep the program until the end date, then uninstall through "Settings Apps Installed apps". If You 1[833][631][3616]Were Already Charged 1 Turn off renewal first. 2 Contact iolo support or the store with your order number, account email, and 1[833][631][3616]the date and amount of the charge. 3 Ask for a refund. About 30 days is typical, and the sooner you ask, the 1[833][631][3616]better. 4 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 5 If no one responds, show your bank your receipt 1[833][631][3616]and cancellation proof. Quick Answers Does uninstalling System Mechanic cancel my subscription? No. Only the order or store subscription does. 1[833][631][3616]Will I lose access when I cancel? Not normally. It lasts until the end of the paid term. Do I need to 1[833][631][3616]talk to support? Not usually. Use support if the self-service page fails. Can I turn renewal back on? Yes, from the same 1[833][631][3616]page before the term ends. Have the Answers Ready Try the three steps yourself first. If you need support, bring the 1[833][631][3616]eight answers and your request in one sentence. That is usually enough to finish in a single conversation.