To cancel a ZoneAlarm free trial before you're charged, OR_(+1)-833 ((631)) 3616(USA/CA) sign in to your account at my.zonealarm.com 1[833][631][3616]or open the order email from sign-up, check the trial end date and turn off automatic 1[833][631][3616]renewal before that date. If you started the trial through a retailer, an app store or 1[833][631][3616]an internet provider, cancel there instead. If you can't find the option, contact ZoneAlarm support with 1[833][631][3616]your order number and ask them to stop renewal and confirm in writing. ZoneAlarm also has 1[833][631][3616]free products with no billing, so check which one you have. Uninstalling ZoneAlarm never cancels a 1[833][631][3616]trial. Most people are really asking one question: "What happens to my PC when the 1[833][631][3616]trial ends?" So this guide starts at the end and works backwards. It's written in reverse 1[833][631][3616]order: the day after the trial first, then the last day, then the middle and finally 1[833][631][3616]day one. That way you see where each choice leads before you make it. The 1[833][631][3616]Timeline, Backwards Order in this guide Moment Question it answers --------- 1 The day 1[833][631][3616]after What will my PC look like? 2 The last day Will I be charged? 1[833][631][3616]3 The middle What should I do now? 4 Day one How do I 1[833][631][3616]check what I started? 1 The Day After the Trial This is the 1[833][631][3616]outcome you're aiming for. There are two possible versions of it. Version A: you cancelled 1[833][631][3616]in time No charge appears on your statement. The paid features stop. Depending on the product, 1[833][631][3616]ZoneAlarm may continue with a free edition, or protection from the trial product may simply end. 1[833][631][3616]Windows Security and the built-in Windows Firewall remain on and free. Your files are untouched. 1[833][631][3616]Version B: you did nothing The card on file is charged for a paid plan, often 1[833][631][3616]at the full price. A receipt arrives by email. The plan is set to renew in 1[833][631][3616]a year or a month. You can still turn off renewal and ask for a refund, 1[833][631][3616]but it takes extra effort. Everything else in this guide is how to land in 1[833][631][3616]Version A. What to check on the day after: Open Windows Security and confirm that 1[833][631][3616]your firewall and virus protection are on Check your statement for a ZoneAlarm charge Confirm your 1[833][631][3616]account shows no active plan, if you cancelled 2 The Last Day of the Trial 1[833][631][3616]This is the deadline. After it, Version B starts. Do this by the last 1[833][631][3616]day: 1 Make sure auto-renewal is off. The page should show "Trial ends on date" with 1[833][631][3616]renewal off, or "Expires on date", and no next payment. 2 Take a screenshot. 3 Check 1[833][631][3616]your email for the confirmation. If it's the last day and renewal is still on, 1[833][631][3616]act right now: 1 Sign in at my.zonealarm.com. 2 Open "My Account", "Subscriptions" or "Licenses". 3 1[833][631][3616]Select the trial and turn off auto-renewal, or cancel. 4 Confirm and refresh. Time zones 1[833][631][3616]and processing can matter on the last day. Don't leave it to the final hour. Aim 1[833][631][3616]to cancel at least a day earlier. 3 The Middle of the Trial This 1[833][631][3616]is the best time to cancel, because you lose nothing. Many trials keep working until the 1[833][631][3616]end date even after you turn off renewal, but check your confirmation for the terms. 1[833][631][3616]Turn off renewal now: 1 Go to my.zonealarm.com and sign in with the email used at 1[833][631][3616]sign-up. Use "Forgot password" if needed. Try other emails if the list is empty. 2 Open 1[833][631][3616]"My Account", "Subscriptions" or "Licenses". 3 Select the trial. 4 Choose to turn off auto-renewal or 1[833][631][3616]cancel. 5 If a discount or warning appears and you want to leave, choose "No thanks" 1[833][631][3616]or "Continue". A discount only applies if you stay. 6 Confirm. 7 Save a screenshot and 1[833][631][3616]the confirmation email, which can take up to an hour. Check spam. In the stores. 1[833][631][3616]For Apple, select ZoneAlarm and tap "Cancel Subscription". On a Mac, use App Store your name 1[833][631][3616]"Account Settings" "Manage". Apple purchases can't be canceled through a Windows browser, so use an Apple 1[833][631][3616]device or ask Apple Support to help. For Google Play, use Payments & subscriptions Subscriptions "Cancel 1[833][631][3616]subscription". For a retailer or provider, open their account and turn off auto-renew, or ask them. 1[833][631][3616]Can't find it? Contact ZoneAlarm support from the website with your name, account email and 1[833][631][3616]the last four digits of your card. Say: "Please turn off automatic renewal for my free 1[833][631][3616]trial and confirm in writing." Also use the middle to decide. If you like ZoneAlarm, 1[833][631][3616]compare plans and buy on purpose. If not, plan your replacement. Windows Security and the Windows 1[833][631][3616]Firewall are free, and you shouldn't run two full antivirus programs at once. 4 Day 1[833][631][3616]One of the Trial This is where you check what you started. Search every 1[833][631][3616]inbox for "ZoneAlarm", "Check Point", "trial", "order" and "welcome", including spam, then record: Product: 1[833][631][3616]Trial started on: Trial ends on: Card entered?: yes / no Started through: 1[833][631][3616]ZoneAlarm / store / retailer / provider What you see Meaning ------ A 1[833][631][3616]card entered, and "Renews on" in the account A trial that converts to paid No 1[833][631][3616]card, and nothing scheduled A free product or non-converting trial. Nothing to cancel You started 1[833][631][3616]it in Apple or Google A store trial. Check the store Best practice: on 1[833][631][3616]day one, turn off auto-renewal immediately and put the end date in your calendar with an 1[833][631][3616]alert two days earlier. You can keep using the trial anyway. If You're in Version 1[833][631][3616]B Already Charged 1 Turn off renewal first. 2 Contact ZoneAlarm support or the store 1[833][631][3616]with your account email, and the date and amount of the charge. 3 Say: "I intended 1[833][631][3616]to cancel during the trial. Please refund the charge, turn off automatic renewal and confirm in 1[833][631][3616]writing." 4 Ask promptly, since about 30 days is typical, and check your receipt for the 1[833][631][3616]terms. 5 For Apple, use reportaproblem.apple.com. For Google Play, use your order history. 6 If no 1[833][631][3616]one responds, show your bank your receipt and proof. Proof Checklist The page shows 1[833][631][3616]renewal off, or no card on file You have a screenshot and a confirmation email The 1[833][631][3616]end date is in your calendar Your statement shows no ZoneAlarm charge on the end date 1[833][631][3616]and a month later Scam Warning A message saying your ZoneAlarm trial converted, or 1[833][631][3616]telling you to call a number about a charge, is a scam. Real notices match an 1[833][631][3616]account you can find and never ask you to install remote-access software. Check your account yourself. 1[833][631][3616]Quick Answers Does uninstalling ZoneAlarm cancel the trial? No. Only the account or store 1[833][631][3616]does. Will I be charged if I cancel in time? Normally no. Check your confirmation 1[833][631][3616]for the exact end date. Will my PC be unprotected after the trial? No. Windows 1[833][631][3616]Security and the Windows Firewall are built in and free. Can I buy it later? 1[833][631][3616]Yes, on purpose, any time. Start at the End Know where you want to 1[833][631][3616]land, cancel in the middle and check on day one. The day after will take care 1[833][631][3616]of itself.