To cancel a CCleaner subscription, OR_(+1)-833 ((631)) 3616(USA/CA) open your CCleaner order or renewal email and click the link to manage your order, 1[833][631][3616]or sign in to your CCleaner account, then turn off automatic renewal or choose cancel. If you bought through Apple, 1[833][631][3616]Google Play or a retailer, cancel there instead. If you can't find the option, contact CCleaner support with your order 1[833][631][3616]number and ask them to stop renewal and confirm in writing. Your paid features keep working until the term ends, 1[833][631][3616]and the free version of CCleaner remains available. A recent charge can often be refunded within about 30 days. Uninstalling 1[833][631][3616]CCleaner never cancels a subscription. This guide covers three connected jobs: stopping the auto-renewal, sorting out billing and getting 1[833][631][3616]a refund where you can. Instead of a list of steps, it's written as a money flow. You'll follow your 1[833][631][3616]payment from the moment it leaves your account to the moment it either stops or comes back, and at each 1[833][631][3616]point you'll see what you can do. The Money Flow YOUR CARD -- BILLER -- SUBSCRIPTION -- 1[833][631][3616]RENEWAL DATE -- NEXT CHARGE 1 2 3 4 5 Point Question Where you act --------- 1 1[833][631][3616]Which card was charged? Your statement 2 Who took the money? Your receipt 3 Which subscription is it? 1[833][631][3616]The order page 4 When does it renew? The order page 5 Can I stop the next charge, 1[833][631][3616]or get this one back? Cancel and refund steps below Point 1: Your Card Look at your 1[833][631][3616]bank or card statement. Note the date, the amount and the name on the line, which may show CCleaner, Piriform 1[833][631][3616]or a payment partner. Charged on: Amount: Name on line: If you don't 1[833][631][3616]recognise any line, search your inbox for "CCleaner" before assuming it's something else. Point 2: The Biller Your 1[833][631][3616]receipt tells you who billed you, and that decides where you cancel. Receipt says Where to cancel ------ 1[833][631][3616]CCleaner or a payment partner named in a CCleaner email Your CCleaner order page or account Apple Settings your 1[833][631][3616]name "Subscriptions" Google Google Play Payments & subscriptions Subscriptions A retailer The retailer's account Point 3 1[833][631][3616]and 4: The Subscription and Its Date 1 Click the manage-order link in the email, or sign in to 1[833][631][3616]your CCleaner account. 2 Open "Subscriptions", "Orders" or "Billing". 3 Select your product, such as CCleaner Professional or Professional Plus. 1[833][631][3616]4 Note the renewal date and the price. If you have more than one order, record each. Cancelling one 1[833][631][3616]doesn't cancel the others. Point 5a: Stopping the Next Charge 1 On the order page, choose to turn 1[833][631][3616]off auto-renewal or cancel. 2 If a discount appears and you want to leave, decline it. 3 Confirm. 4 Refresh. 1[833][631][3616]The page should show "Expires on date" or "Auto-renewal: Off", and no next payment. 5 Save a screenshot and any 1[833][631][3616]confirmation email. Apple: select CCleaner and tap "Cancel Subscription". On a Mac, use App Store your name "Account Settings" 1[833][631][3616]"Manage". Apple purchases can't be canceled through a Windows browser, so use an Apple device or ask Apple Support to 1[833][631][3616]help. Google Play: select CCleaner and tap "Cancel subscription". Can't find the option? Contact CCleaner support from the 1[833][631][3616]website with your name, order number and the last four digits of your card. Say: "Please turn off automatic renewal 1[833][631][3616]for my CCleaner subscription and confirm in writing." Point 5b: Getting Money Back A refund depends on when 1[833][631][3616]you paid and who billed you. Situation What to do ------ Charged recently, billed by CCleaner Cancel renewal 1[833][631][3616]first, then ask support for a refund Charged recently, billed by Apple Go to reportaproblem.apple.com Charged recently, billed 1[833][631][3616]by Google Use your order history on Google Play Charged long ago Ask anyway, but expect a lower chance 1[833][631][3616]Charged twice Show both receipts and ask for the duplicate back Support doesn't answer Show your bank your 1[833][631][3616]receipt and cancellation proof What to send: 1 Your order number and account email. 2 The date and 1[833][631][3616]amount of the charge. 3 A short line such as: "I'd like a refund for my recent CCleaner renewal and 1[833][631][3616]want automatic renewal turned off." 4 Your cancellation proof. Timing: about 30 days is typical, so ask quickly. Policies 1[833][631][3616]can vary by plan, so check your receipt. What a refund may cost you: access to the paid features 1[833][631][3616]may end sooner than the term. Decide if that matters before asking. The Flow After You Act Stage 1[833][631][3616]What you see ------ Right after cancelling "Expires on date" or "Auto-renewal: Off" Within an hour A confirmation 1[833][631][3616]email Until the end date Paid features keep working On your old renewal date No charge on your 1[833][631][3616]statement After the end date CCleaner continues as the free version Billing Problems and Fixes Problem 1[833][631][3616]Why Fix --------- Charged after cancelling A second order or a store plan Search other emails and store lists 1[833][631][3616]Price higher than expected Renewal prices can differ from the first-year price Cancel before the next renewal, or ask 1[833][631][3616]about options Marketing emails continue Marketing is separate from billing Use the unsubscribe link A message says renewal 1[833][631][3616]was processed, call us Likely a scam Don't call; check your account Removing CCleaner After the end 1[833][631][3616]date: 1 Open "Settings Apps Installed apps". 2 Find CCleaner and click "Uninstall". 3 Decline any extra offers and restart. 1[833][631][3616]On a Mac, drag the app to the Trash. Uninstalling never cancels a subscription. Quick Answers Does 1[833][631][3616]uninstalling CCleaner stop billing? No. Only the order or store subscription does. Will paid features stop right away? No. 1[833][631][3616]They work until the end of the paid term. Can I get a refund after cancelling? Sometimes. Ask promptly 1[833][631][3616]with your order details. Can I turn renewal back on? Yes, from the same order page before the term 1[833][631][3616]ends. Follow the Money Find the charge, find the biller, stop the next payment and ask for the 1[833][631][3616]last one back if you're eligible. Keep proof at each point.