To redeem and activate ZoneAlarm after purchase, OR_(+1)-833 ((631)) 3616(USA/CA) download the installer from the official ZoneAlarm website or the link in your 1[833][631][3616]order email, run it as administrator, then enter your licence key or sign in with your account when the program 1[833][631][3616]asks. During setup, ZoneAlarm takes over firewall duties from Windows Firewall, so you shouldn't run another third-party firewall at the 1[833][631][3616]same time. After activation, let it update, run a first scan and check that the firewall and protection modules are 1[833][631][3616]on. Menu names can differ by version, so follow what your program and order email show. ZoneAlarm is a 1[833][631][3616]firewall, and your PC already has one: Windows Firewall. Only one of them should be in charge at a time. 1[833][631][3616]So this guide is a handover protocol. It explains how responsibility passes smoothly from Windows Firewall to ZoneAlarm, and how 1[833][631][3616]to confirm that the handover happened. The Handover at a Glance Stage Who's in charge What you do 1[833][631][3616]--------- 1 Before install Windows Firewall Prepare the PC 2 During install Windows Firewall, then ZoneAlarm Install and 1[833][631][3616]activate 3 After install ZoneAlarm Confirm the handover 4 If ZoneAlarm is removed Windows Firewall again Check it 1[833][631][3616]switched back on Stage 1: Before the Install Find your order email search "ZoneAlarm", "Check Point", "licence", 1[833][631][3616]"order", "receipt", including spam Note the licence key and account email Remove other third-party firewalls and antivirus suites, because two 1[833][631][3616]firewalls conflict Note any custom Windows Firewall rules you rely on for games, servers or remote access, as you may 1[833][631][3616]need to recreate them Install Windows updates and restart Make sure you're connected to the internet Stage 2: Install 1[833][631][3616]and Activate Download 1 Use the link in your order email, or type the official ZoneAlarm address yourself. 2 1[833][631][3616]Download the installer. Install 1 Right-click the installer and choose Run as administrator. 2 Accept the licence terms. 3 1[833][631][3616]Choose the components you want, such as the firewall and antivirus. 4 Finish and restart if asked. Redeem and 1[833][631][3616]activate 1 Open ZoneAlarm. 2 Find Activate, Enter licence key or Sign in. 3 Paste the key exactly as written, 1[833][631][3616]or sign in with your account. 4 Wait for the product to show your plan and the end date. 1[833][631][3616]Stage 3: Confirm the Handover 1 Open ZoneAlarm and check that the firewall shows as on. 2 Open the 1[833][631][3616]Start menu, search for Windows Security and choose Firewall & network protection. 3 Windows should say that a third-party firewall 1[833][631][3616]ZoneAlarm is managing protection, and Windows Firewall may show as off or inactive for that profile. That is the expected 1[833][631][3616]handover. 4 Check that the licence shows an end date. 5 Run an update, then a first scan. Handover 1[833][631][3616]complete when: ZoneAlarm firewall is on Windows Security recognises ZoneAlarm The licence is active Internet access, printing and file sharing 1[833][631][3616]still work as before Stage 4: If the Handover Goes Wrong Problem Likely cause Fix --------- Both 1[833][631][3616]firewalls appear active The handover didn't complete Restart; if it persists, reinstall ZoneAlarm No internet after install A firewall 1[833][631][3616]rule is blocking traffic Check ZoneAlarm's zone settings and allow your network as trusted A program can't connect The 1[833][631][3616]new firewall is prompting for permission Allow it if you trust it Printer or file sharing broke The home 1[833][631][3616]network is not marked trusted Set it as a trusted zone Neither firewall is on An incomplete install Reinstall, 1[833][631][3616]or switch Windows Firewall back on If Activation Fails Problem Likely cause Fix --------- Key rejected 1[833][631][3616]Typo, or similar characters like O and 0 Retype slowly Key already used Registered on another account Sign in 1[833][631][3616]to that account Wrong product Key for a different edition Check the product in your order email Can't 1[833][631][3616]verify No internet, or the firewall blocks the check Check the connection Device limit reached Too many PCs Remove 1[833][631][3616]an old device in your account If Installation Fails Problem Fix ------ Installer won't open Download 1[833][631][3616]again; run as administrator Conflict with other security Uninstall it and restart Stuck partway Wait ten minutes, restart 1[833][631][3616]and try a clean boot Clean boot: press Windows key + R, type msconfig, hide Microsoft services, disable 1[833][631][3616]the rest, restart, install, then undo the change. If You Remove ZoneAlarm Later 1 Uninstall it through "Settings 1[833][631][3616]Apps Installed apps". 2 Restart. 3 Open Windows Security and make sure Windows Firewall is switched back on. Know 1[833][631][3616]Your Renewal Check your receipt and account for the renewal date. If you don't want to renew, turn off 1[833][631][3616]auto-renewal where you bought it and save the proof. Scam warning: pop-ups or calls telling you to ring a 1[833][631][3616]number to "activate" ZoneAlarm, or asking for remote access, are scams. Activation only needs your key or account. Quick 1[833][631][3616]Answers Can I run ZoneAlarm and Windows Firewall together? Only one should manage traffic. Windows hands over to ZoneAlarm 1[833][631][3616]automatically. Do I need to activate with a key? Yes, if you bought a paid edition. The free edition 1[833][631][3616]does not need one. Will ZoneAlarm slow my PC? Usually not much. A first scan may use more resources. 1[833][631][3616]Hand Over Cleanly Prepare, install, activate and confirm that ZoneAlarm is in charge. Then your firewall is working 1[833][631][3616]as it should.